Trainer, Patient Support Services Training (Per Diem)This per diem Trainer role is aligned with IQVIA's Centralize Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training for Pharmacy Tech and/or Care Manager roles on an as needed basis determined by project needs. This role will provide expertise to support training initiatives and demonstrate the ability to work collaboratively with cross-functional partners to ensure training delivery to drive results.
Patient Support Services Training - Responsibilities- Responsible for the delivery of compliant training for Pharmacy Tech and/or Care Manager Roles, as well as customer engagement skills training. Some content development and customization
- Function as a subject matter expert for patient support services (pharmacy tech and/or care manager) and deliver on all aspects of virtual training programs leveraging adult leaning principles in a compliant manner
- Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
Qualifications (Required)- Bachelor's degree from an accredited College or University required or work experience equivalent to.
- 2-years or more experience in training, education, or a professional certificate in training required
- 2-years or more experience as a Pharmacy Technician and/or Medical Claim Processor required
- Call center experience required
- The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
- Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
- A strong understanding of technological resources; examples include Outlook, Word, PowerPoint and Excel
Preferred Qualifications- Excellent interpersonal, project management and organizational skills
- Strong foundation in virtual engagement platforms (e.g. MS Teams, WebEx & Adobe Connect)
- Excellent presentation/facilitation skills (virtual and live)
- Excellent coaching and counseling skills (virtual and live live)
- Excellent problem solving and critical thinking skills
- Proactive and positive approach to providing solutions
- Ability to operate independently and to make informed decisions
- Excellent verbal and written communication skills
- Strong attention to detail
- High degree of discretion and confidentiality
- Ability to work within a matrix team environment
- Ability to establish and maintain effective working relationships with co-workers, managers, and clients
- Strong working knowledge of Situational Leadership, Emotional Intelligence and DiSC (desired)
Pay Range: $30/hour to $50/hour depending upon experience and qualifications#LI-CESIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. The potential base pay range for this role is $30-$50 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.