A Trainer/Strategist position for The UPS Store involves responsibilities centered around developing and implementing training programs and strategic initiatives to enhance store operations, employee performance, and customer satisfaction. Below is a general overview of the key duties and qualifications for this role:
** PREVIOUS UPS STORE EXPERIENCE PREFERRED **Key Responsibilities
Training and Development:
- Design and deliver comprehensive training programs for new and existing employees.
- Conduct workshops and training sessions on various aspects of store operations, customer service, and product knowledge.
- Evaluate the effectiveness of training programs and make necessary adjustments.
Strategic Planning:
- Develop and implement strategic plans to improve store performance and achieve business goals.
- Analyze market trends and customer feedback to identify opportunities for growth and improvement.
- Collaborate with store management to develop and execute promotional and marketing strategies.
Operational Excellence:
- Ensure that store operations align with company standards and policies.
- Monitor store performance metrics and identify areas for improvement.
- Implement process improvements to enhance efficiency and reduce costs.
Team Leadership:
- Provide guidance and support to store employees, fostering a positive and productive work environment.
- Conduct performance evaluations and provide feedback to employees.
- Assist in the recruitment and onboarding of new employees.
Customer Service:
- Promote a customer-centric culture within the store.
- Handle escalated customer inquiries and complaints, ensuring satisfactory resolutions.
- Train employees on best practices for delivering exceptional customer service.
Qualifications
Education and Experience:
- Bachelor's degree in business administration, management, or a related field is preferred.
- Proven experience in a retail or customer service management role.
- Experience in training and development or strategic planning is highly desirable.
Skills:
- Strong leadership and interpersonal skills.
- Excellent communication and presentation abilities.
- Analytical and problem-solving skills.
- Proficiency in using MS Office and other relevant software.
Knowledge:
- Familiarity with retail operations and best practices.
- Understanding of market trends and customer behavior.
- Knowledge of training methodologies and strategic planning processes.
Personal Attributes:
- Highly organized and detail-oriented.
- Ability to work independently and as part of a team.
- Adaptable and able to handle multiple priorities.