The Training and Development Manager will be responsible for overseeing, coaching, and supporting the training and development team; and will collaborate with cross-functional teams to provide effective training and development to new and current team members. The Training and Development Manager will report to the Director of Talent Management within the Human Resources Department. This position will be 100% onsite the first 90 days, then the opportunity to work from home one day per week. It will predominantly work in our Des Moines location with occasional travel to Ankeny. Position Responsibilities may include, but not limited to
- Lead and develop a team of exceptional and dedicated Training and Development Specialists
- Oversee the development of a consistent and comprehensive program for new hires, ongoing training, and tier structure initiatives utilizing Adult Learning Principles while managing multiple cohorts of learners throughout the year
- Develop a culture and standard of training within department
- Manage priorities, set goals, and provide professional development
- Collaborate with cross-functional teams to assess ongoing and future training needs.
- Tailor training curriculum to meet department's nuances and needs while ensuring Mom's Meals standards
- Research new training approaches, provide recommendations for, and implement enhancements to existing policies, procedures, and training programs to create continuous improvements with trainings and meet the organization's changing needs
- Ensure training resources and delivery methods are current, effective, align with audit requirements, and provide an enjoyable and engaging experience for the internal audiences
- Create and conduct assessments to collect relevant data, evaluate, and report out training effectiveness metrics to business leaders and Human Resources to enhance training and business outcomes using the Kirkpatrick Model
- Assist in identifying skill or knowledge gaps among our employee population and create curriculum proactively and in response to identified training and development needs; this may be in areas of professional development, process, equipment, or other technical products
- Strategic alignment with the organization's goals and objectives, and obtain stakeholder support for training initiatives across multiple departments
- Optimize processes by using logic and reasoning to proactively identify the strengths and weaknesses of various solutions, conclusions, or approaches to problems
- Innovate using technology and technical team members required for creating, managing, and delivering training while considering human behavior, abilities, and opportunities
- Ensure training supports and aligns with company goals and initiatives across departments
- Experience facilitating in-person and virtual trainings
Required Skills and Experience
- Bachelor's Degree or equivalent
- 5 years of relative training experience in a virtual customer service-related environment
- Minimum of 1-3 years of supervisory leadership experience
- Strong verbal and written communication skills
- Ability to handle confidential and sensitive information in a professional and ethical manner
- Strong presentation skills and ability to speak in front of frontline to mid-level leader audiences
- Excellent problem solving and strong organizational skills
- Ability to work independently and collaboratively
- Must be customer focused and able to react to changing priorities on short notice
- Must be proficient in MS Office
- Ability to plan and manage time effectively
Preferred Skills and Experience
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus