Training and Development Specialist
: Job Details :

As a Training and Development Specialist, you will collaborate with the Training Department to develop impactful training materials - including manuals, videos, and coaching documents - while supporting and implementing both hourly and management training initiatives. This role plays a critical part in enhancing employee learning experiences through in-person and digital platforms.

The Training and Development Specialist is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn't the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!

What We Offer:

• Health & Wellness Package including medical, dental, vision and life benefits, and health-related activities

• Employee Assistance Program free to all Associates and their household members

• Paid vacation of up to 3 weeks and six paid holidays

• A strong, unique culture built upon putting people first, showing up and servant leadership

• Unlimited learning and development opportunities

• Internal referral program

• Community involvement and volunteer opportunities

• Team building activities department and company-wide

What you'll do:

• Perform administrative tasks for the department

• Provide customer support to operators and associates in the restaurants

• Manage training content creation, publication, and delivery on Waffle House Academy

• Develop content for internal communications and training (memos, PowerPoints, scripts, videos)

• Maintain production calendars and coordinate video production projects

• Update training materials to align current company systems and policies

• Collaborate with cross-functional departments (Legal, Group Health, etc.) to ensure accuracy of training content

• Support video and photography-driven projects

Hourly Training:

• Assist in the conversion of hourly orientation content to a digital platform

• Create interactive learning activities and quizzes for hourly team members

• Continuously enhance programs to ensure a successful learning experience

Management Training:

• Develop and update training materials for management-level associates

• Provide updates to management training programs including written manuals and digital content

What we're looking for:

• Proven ability to translate training goals into company-wide communications

• Strong skills in curriculum design and project management

• Excellent written and verbal communication with audience-specific adaptability

• Ability to work independently, analyze challenges, and provide fact-based solutions

• Exceptional time management and multi-project coordination

• Proficiency in MS Word, Excel, Adobe Suite (InDesign, Photoshop), and PowerPoint

• A positive, customer-oriented team player with a passion for learning

Experience/Educational Requirements:

• 2-year degree preferred or relevant experience

• MS Word, Excel, Adobe, InDesign Photoshop, and PowerPoint Skills preferred

• Knowledge of Online Learning Management Systems (LMS)

• Experience in restaurant operations is beneficial

• Experience with videography and digital graphics preferred

Who Are We?

In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America's Place to Eat™ and America's Place to Work™. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians). We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit www.wafflehouse.com!

WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER