Training & Development Manager – Learning & Development (Samsung Ads)
Position Summary
Over the last few years, Samsung has been investing in building a portfolio of engaging services across its devices to complement its market-leading hardware business, while leveraging its unparalleled global distribution footprint. These services, coupled with a vast partner network and proprietary data, generate a massive opportunity for ad-based monetization. Six years into this journey, Samsung Ads is a highly successful and fast-growing business. This business and its continued future success depend on the products, technologies, and tools owned by the Global Ads Product & Engineering team. Hundreds of people strong, with a substantial presence in five countries, the Global Ads P&E team is a dynamic and complex organization, operating across a broad spectrum of product and strategic domains.
We are looking for a self-motivated, experienced Training and Development Manager to develop and implement training strategy & programs for our global ads P&E organization. The ideal candidate is an experienced L&D professional, supportive people manager, strong multi-tasker, and skilled trainer. Applying your deep technical knowledge, thought leadership and collaborative know-how, you will develop high quality learning experiences for new hires as well as existing employees. This role is pivotal in fostering a culture of continuous learning and innovation, requiring strong leadership as well as teamwork and collaboration.
Role and Responsibilities
A successful candidate should be innovative, creative and understand the dynamics and challenges of a global organization. Additionally, the individual must be skilled at developing courseware, have strong presentation skills and have proficiency in adult learning, creating high-level training courses that incorporate experiential learning activities to meet the needs of a varied audience. This is a player/coach role that will lead the team while also being responsible and be hands-on for designing and implementing effective training programs.
The role will report into the Head of Global Product Operations for Samsung Ads in Mountain View, CA.
What You Will Do
- Design, develop, and deliver global training programs that facilitate learning and skill building that supports company initiatives and allows the company to achieve its goals.
- Establish repeatable onboarding and training programs for new and existing team members that can be adopted globally.
- Collaborate with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes and determine the best way to design and develop training programs.
- Gather information from product managers, engineers, and other subject matter experts to create or curate training assets, presentations & course materials and ensure stakeholder alignment and content accuracy.
- Facilitate learning through various delivery methods, including in-person instruction, virtual training, workshops and coaching on applications and processes.
- Build solid cross-functional relationships with product, engineering, HR, product marketing, and operations teams for smooth coordination and execution of training deliverables.
- Lead as a subject matter expert on learning & training strategies, tips & tricks, and platforms for the organization.
- Manage and utilize Learning Management Systems (LMS) to implement and build-out learning programs for various training needs.
- Establish key performance indicators (KPIs) to measure the effectiveness of learning programs, and use data to drive continuous improvement.
- Build and manage a team of training professionals.
Skills and Qualifications
Requirements- 6 to 8 years of learning and development experience, preferably in a technical domain, with a proven track record of designing and implementing successful learning programs.
- 2+ years of experience independently driving training and development projects.
- Experience managing a team that works collaboratively, globally, and cross-functionally.
- Proven track record of driving results through learning programs and strategies.
- Strong understanding of adult learning principles and the ability to apply them to diverse employee populations.
- Experience defining, measuring, and being accountable for key metrics and performance indicators around the effectiveness of training programs.
- Experience in the Advertising technologies is a plus.
- Proven ability to work independently with minimal oversight and driving projects to completion and successful outcomes.
- Excellent time management skills, with ability to handle multiple management tasks and their own project assignments simultaneously.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams as well as manage stakeholders of all levels.
- Demonstrated ability to think strategically and translate strategy into actionable plans.
- Have a strong understanding of the effectiveness of differing learning solutions and modalities, including in-person and virtual instructor-led training (ILT), eLearning and microlearning, and AI-driven learning.
- Expertise with Learning Management Systems (LMS) and/or other learning technologies.
- Working knowledge of MS Office, SharePoint, Confluence, Jira, Slack, Google Docs, and video editing tools.
- Strong planning, leadership, project management and analytical skills.
- BS/BA degree in Business, Human Resources, Communications, Education, or related field.
- Typically requires a minimum 8 years of related experience and a Bachelor's degree, or 6 years and a Master's degree, or a PhD with 3 years experience.
Join our dynamic team and play a key role in shaping the future of our ad tech platform. If you're passionate about playing an instrumental role in the development of cutting-edge advertising solutions and have a solid background in learning & development, we would love to hear from you.
CALIFORNIA AND NEW YORK ONLY
Compensation for this role is expected to be between $180,000 and $215,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
#J-18808-Ljbffr