JOB SUMMARY:The Training and Development Specialist position is responsible for assisting in the development, creation, and training of new learning programs and keeping existing programs enhanced and up-to-date. This position will also assist in deliveringall new and existing trainings and workshops to new and established Team Members while also monitoring the effectiveness of all learning objectives by collecting feedback from attendees. This position will consistently demonstrate a high level of guest service and represent the Resort in a friendlyand professional manner. All duties are to be performed within the guidelines of Saracen Resort's policies and procedures. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Assists in the development and implementation of all property training initiatives, including but not limited to, new hire orientation, leadership development, guest service, responsible gaming, all hostile work environment, bullying, harassment required training, specialty training for new supervisors/managers, and any other requested/required training initiatives plus 180 day on-boarding timeline.
- Acts as a consultant and support system to all operational departments in developing effective department technical and soft skills training.
- Actively search, creatively design and implement effective methods to educate and enhance performance.
- Help managers and supervisors improve their interpersonal skills in order to deal effectively with team members.
- Schedules and coordinates Casino Operations management support and assistance in the promotion and implementation of training and team development.
- Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, surveys, business initiatives, and technology.
- Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
- Attend all necessary and required meetings.
- Assist in other duties and projects as assigned.
- Outstanding example of and a credit to Saracen Resort.
QUALIFICATIONS/REQUIREMENTSTo perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must be a minimum of 21 years of age or older upon employment.
- High School diploma or equivalent required.
- Associates degree or 2 years related experience required.
- Prior Training or Teaching experience is preferred.
- Must have proficient computer skills including Word and Excel.
- Experience with HRIS preferred.
- Previous guest service experience required.
- Must possess excellent communication skills.
- Ability to write routine correspondence and to speak effectively to the public, employees and guests.
- Must have the ability to deal effectively and interact well with the guests and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
PHYSICAL, MENTAL AND WORK DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
- Adequate manual dexterity to operate office equipment.
- Light lifting of up to 20 lbs.
- Must be able to stand, walk, and move through all areas of the casino.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Saracen Safety• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct. Here's a breakdown of what this means:
- Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
- Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
- Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.
- Adhere to and promote the following:
READY STANDARDS
- R - Recognize
- E - Engage
- A - Appreciate
- D - Deliver
- Y - Yes, We Can!