Trainning Coordinator
: Job Details :

Training CoordinatorVilla of Hope helps youth and families Rebuild relationships, Recover from trauma, and Renew Hope for the future.JOB TITLE: Training CoordinatorPOSITION GRADE: 80 [ $19.50- $33.00 Pay commensurate with education and experience ]DEPARTMENT/PROGRAM: Quality and PerformanceSUPERVISOR: Quality and Performance ManagerFLSA STATUS: Non ExemptJOB SUMMARY: Under the general direction of the Quality and Performance Manager, the Training Coordinator is responsible for designing, coordinating and implementing training across the organization. This role involves identifying training needs, developing curriculum, and ensuring staff receive the necessary training to maintain high standards of care and compliance with regulatory requirements. ESSENTIAL FUNCTIONS:

Collaboration and Needs Assessment

Collaborate with department leadership and staff to identify training gaps and develop strategies to address these needs.

Ensure training plan adheres to all agency, regulatory and accreditation standards.

Work closely with Talent and Culture, program managers, and clinical directors to ensure alignment between training initiatives and organizational goals.

Provides feedback to program leadership and staff

Program Development and Delivery

Develop programming designed to equip all new employees and interns with the skills needed to fulfill their roles.

Design and develop training programs, workshops, and materials tailored to the specific needs of the organization's programs, including residential, community based, school and behavioral health clinics.

Serves as a trainer for TCI and Sanctuary. Including new employee orientation and refreshers.

Manage training schedules, materials, and resources, including maintaining training records and documentation.

Identify internal and external training programs to address training and competency gaps

Coordinates offsite training activities and opportunities.

Training Delivery

Coordinate and deliver training sessions, both in-person and virtually, ensuring that content is accessible and engaging for all staff levels.

Develop master calendar for agency and programmatic trainings, to include monthly, quarterly and annual trainings based on agency policy and required regulatory training.

Quality and Performance

Ensure that all training programs comply with relevant legal, regulatory, and accreditation standards.

Track and assess the effectiveness of training programs, using feedback and performance data to make continuous improvements.

Maintain training records for agency staff.

Develops training collateral, such as job aids, manuals and handbooks.

POSITION SPECIFICS: Education: Associate's degree in human services, education, organizational development or related field. Bachelor's degree preferred.Experience: 2-3 years' experience in training and development. Possess a strong knowledge of methodologies, adult learning principles and instructional design. Commitment to trauma informed practices and methodologies. Experience in behavioral health or residential settings preferred. TCI Trainer Certification preferred. Knowledge of COA, OMH, OASAS, NYSED, and DOH regulations preferred.Skills:

• Excellent presentation, oral & written communication, facilitation and interpersonal skills
• Strong working knowledge of Microsoft Word, Excel, Outlook and Power Point
• Strong documentation, analytical and problem-solving skills required
• Ability to influence and coordinate among all departments to determine training needs and possibilities
• Ability to multitask, prioritize and manage time efficiently
• Teamwork Orientation

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. Must be able to perform a variety of tasks, climb stairs, move throughout the building, work cooperatively in a team environment and quickly respond to emergencies.
• The physical demands described here are representative of those that must be met by an employee to successfully complete TCI trainer certification training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult's weight.

Travel: Occasional and mostly within NYS.COMPETENCIES: Leading Self

• Character and Courage (Integrity and Trust)-
• Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
• Customer Focus
• Build positive relationships through communication and collaborative problem solving.
• Commitment to Diversity, Inclusion, Justice and Equity
• Believe in the dignity and humanity of all people to reach their full potential.

Leading Others

• Process Management
• Develop and monitor processes and organize resources to achieve desired results.
• Develop Self and Others
• Continually develop self and others capabilities to attain the highest level of performance possible.
• Managerial Courage
• Make difficult decisions, own those decisions, and have difficult conversations, all in the best interest of the agency.