Location: New York,NY, USA
Transaction Management Ops Analyst
Jacksonville, Florida;New York, New York; Jacksonville, Florida; Charlotte, North Carolina; Dallas, Texas; Pennington, New Jersey
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
**Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**Business Description:**
?This Wealth Management Operations role provides operational support to the InvestmentSolutions GroupsFixed Income trading desk. The operational associate is co-located on the ISG desk to provide seamless support for trading activity. Primary responsibilities of the role include but are not limited to the following:
+ Monitor trading system for trade rejects, research and resolve in a timely manner
+ Contact external brokers/dealers to resolve trade settlement issues
+ Monitor systematic alerts from trading systems, research and resolve
+ Request coding for newly traded secondary securities where needed
+ Book all manual street side and Client facing trades executed by the desk
+ Requests account/account prefix creations or modifications in back end trading systems where required
+ Assist retail traders with trade error resolution
+ Provide desk phone support as needed
**Required Skills:**
+ A minimum of 3-5 years related experience in financial services
+ Financial product, sales or trading desk support experience
+ Strong MicrosoftExcel skills
+ Knowledge of fixed income and the fixed income trading lifecycle
+ Ability to multi-task in a fast paced environment
+ Detail oriented individual with strong communication and interpersonal skills?
**Desired skills:**
+ Experience resolving trading breaks
+ An aptitude for problem solving
+ Knowledge of trades processing systems such as TRAQCS and TDE
+ Experience with Bloomberg terminal?
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Pay Transparency details**
US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)
Pay and benefits information
Pay range
$24.00 - $37.50 hourly pay, offers to be determined based on experience, education and skill set.
Predictable pay
This role is compensated with a base salary and is not incentive eligible.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.