Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Developed proficiency in a range of processes or procedures through job-related training and experience.
- Completes a variety of atypical assignments.
- Works within defined processes and procedures to find the appropriate approach for new assignments.
- Acts as an informal resource for colleagues with less experience.
- Completes work with a limited degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals.
Impact
- Impacts a team, by example, through the quality service and information provided.
- Uses discretion to modify work practices and processes to improve efficiency and achieve results.
Leadership
- May provide informal guidance to junior team members.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for clients and end-users.
Interpersonal Skills
- Clearly and effectively exchanges information and ideas.
Responsibility Statements
- Completes more complex validations, application of logical and analytical skills.
- Makes choices on finalizing, approving, or rejecting documents/cases.
- Follows up on inquiries to update additional data requirements.
- Acts as Subject Matter Expert.
- Mentors new hires and provides training support.
- Performs complex tasks according to client guidelines.
- Identifies adverse events and reports to the client.
- Completes work with limited supervision.
- Performs other duties as assigned.
- Complies with all policies and standards.