Location: Fayetteville,NC, USA
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INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
The City of Fayetteville is currently recruiting for a part-time Transit Dispatcher to schedule and coordinate vehicles and passenger trips; to dispatch vehicles; to provide information to the public and respond to customer questions and complaints; to monitor and respond to calls, including two-way radios and mobile phones; to verify and monitor staff locations; to record service calls; to prepare, prioritize and relay transportation requests, including emergency situations; to participate in a variety of administrative and clerical duties related to assigned area of work; and to perform technical tasks relative to assigned area of responsibility.
* Assign, and coordinate the work of bus operators responsible for providing mass transit services within the Transit Department.
* Prepare, schedule and assign daily work duties and routes; prepare block sheets, run boards, status reports and call lists.
* Operate a two-way radio in support of dispatching duties; ensure routes are serviced in a timely fashion and on schedule; assist bus operators during breakdowns including securing replacement equipment and staff; coordinate major equipment and vehicle repairs with fleet maintenance staff.
* Maintain employee time sheets, vehicle allocation and run assignments.
* Act as receptionist; answer and screen telephone calls; provide information to the general public; respond to sensitive inquiries and complaints.
* Provide ticket sales and information for walk-in customers.
* Provide public transportation and para-transit dispatching and routing services to seniors, disabled individuals and the general public; dispatch fixed-route and para-transit vehicles as appropriate.
* Assist route supervisor in filling operator shift assignments.
* Provide information to law enforcement concerning Transit accidents, incidents and/or injuries and public safety.
* Verify and load the cash tray for daily business which includes transporting monies to the appropriate area.
For a complete job description, click here.Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Two years of increasingly responsible experience in dispatch, transit operations, and/or customer service.
Training:
Equivalent to completion of the twelfth grade.
LICENSING & CERTIFICATIONS:
Required:
Possession of an appropriate valid driver's license and ability to maintain insurability.
Preferred:
A valid North Carolina, Class B Commercial Driver's License with Passenger and Airbrake endorsements.
From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview and skills testing which may include; but not limited to, Outlook, Customer Service and Spelling, with the selected candidate being subject to a pre-employment background check, driving history check and a Department of Transportation (DOT) drug screen.
An Equal Opportunity Employer