Wildwood Downs now accepting applications for a Transition Specialist/Move In Coordinator.
The Transition Specialist is responsible for assisting new move-ins and potential members with transitioning to the community. They assist the community's various departments and serve as a liaison to ensure the new member(s) and their families make a smooth transition into the community. This position offers an exceptional customer service experience.
Excellent oral and written communication skills a must. Sales experience a plus.
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POSITION SUMMARY: The Transition Specialist is responsible for assisting new move-ins and potential members with transitioning to the community. They assist the community's various departments and serve as a liaison to ensure the new member(s) and their families make a smooth transition into the community.
ESSENTIAL FUNCTIONS:
- Coordinate the move-in process for new members and serve as liaison between members, families, team members, and a variety of third parties such as moving companies.
- Coordinate with internal departments to ensure documentation, payment, lead base system records, etc. is handled properly and timely.
- Follows the application and contractual protocol for admitting new members and assists new members with completing their new member information.
- Opens & closes all models daily throughout the week.
- Ensures the entire campus is Ready-to-Show, Every Day Is Grand Opening Day (EDIGOD).
- Inspects all units at time of turnover and identifies items for repair.
- Communicates items or other needs to the Director of Facilities in a timely manner. Follows up on items to ensure resolution.
- Works with the RAC/Membership committee and current members to ensure a receptive and welcoming environment for the new member(s).
- Coordinates and organizes New Member parties and New Member Happy Hours.
- Coordinates We've Moved/I've Moved mailers for all new members.
- Develops a thorough working knowledge of all campus marketing materials and all legal and financial agreements between the campus and its residents and resident families.
- Ensures all marketing material is current and stocked.
- Participate in and attend all required in-service training and education programs as scheduled.
- Performs other duties as assigned by the Executive Director.
COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
- Technical Skills – Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average.
- Communication – Demonstrates an ability to transfer information effectively and regularly to necessary parties to improve the quality of his/her work and to provide his/her supervisor with actionable, accurate data.
- Initiative – Is self-motivated and personally competitive. Wants to achieve for the good of the Company and his/her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.
- Flexibility – The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease and professionalism.
- Interpersonal Skills – Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things.
- Teamwork – Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.
- Professionalism – Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.
- Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company's Guiding Principles:
- People First, Always
- We Exist to Serve our Members
- We Have a Responsibility to be Full
Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
- This position will be required to lift or carry weight up to 25 lbs.
- While performing the duties of this job, the Team Member is exposed to minimal to moderate noise.
- The Team Member may be required to work extended periods of time at a computer terminal.
- The associate may encounter difficult situations, including contact with mentally ill and deceased residents.
TRAVEL: Local and out of state travel, including overnight stays, may be required from time to time to assist new residents/prospective residents, attend conferences, training, meetings, emergency situations, and other company functions.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Four-year College or University degree desired.
- Two or more years' experience in a similar transition or downsizing position desired.
- Two or more years' experience in a hospitality position desired.
- Two or more years' experience working with seniors desired.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Ability to read, write, speak and understand English fluently.
- Ability to meet or exceed the company's attendance and punctuality standards.
- Ability to use miscellaneous software and office equipment.
- Ability to understand and follow directions as given.
- Ability to work with minimal supervision.
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