RESPONSIBILITIES INCLUDE:
- Translate, localize, and edit copy for various campaigns and products that help us maintain client's branded voice across various markets
- Identify process opportunities and gaps and coordinate with stakeholders on solutions
- Review ticket statuses and help us ensure critical tickets are handled with speed and care
- Provide health checks on your portion of the pipeline and ensure appropriate coverage is available at all times
- Meet agreed upon SLAs for response and completion
- Provide QA checks on already translated copy
- Work with business partners and stakeholders to ensure our customers receive the right messaging at the right time
BASIC QUALIFICATIONS:
- 5+ years of experience copywriting in the language specified or as a native speaker
- 2+ years assisting in project management duties helping to manage pipelines and improve workflows
- Desire to seek out improvements in workflows, communicate new ways of working, and implement solutions.
- Past experience crafting customer facing communications
- Comfortable with finding opportunity in ambiguity
- Strong problem-solving skills
- Outstanding work ethic and organizational skills
- Extremely detail oriented
- Excellent communication skills
Preferred Qualifications
- 2+ years of Marketing experience in past roles
- Experience within the media industry
- Experience within a subscription model