Salary : $112,058.24 - $141,789.42 AnnuallyLocation : Lakewood, WAJob Type: Full-timeJob Number: 5112-25Department: Service Delivery and SupportDivision: Service DeliveryOpening Date: 12/17/2024Closing Date: 1/3/2025 4:00 PM PacificDescriptionPierce Transit is dedicated to fulfilling the mission of improving the quality of life in our community by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected.We are looking for a dedicated leader to join our team as a Transportation Assistant Manager. This role is critical in supporting the success of our Transit Operators, ensuring they are equipped with the tools, resources, and guidance to perform at their best.The ideal candidate will bring strong leadership experience, particularly in the transit industry, with a focus on coaching, mentoring, and enhancing team performance. You will be responsible for fostering a supportive and productive environment, addressing challenges as they arise, and celebrating the achievements of our Operators.If you have a proven ability to lead and support employees in a fast-paced, service-driven environment, we'd love to meet you. We invite you to apply and contribute to the continued success of our team. BENEFITS:At Pierce Transit, our employees' health is important to us too! That's why we offer two on-site gyms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages. If your career goals change while you're employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a position at Pierce Transit.Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, and , as well as a matching program for 457 deferred compensation. Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.PAID LEAVE: Full-time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, 6 days of major sick leave, and 22 days of paid time off (PTO) per year. Part-time employees receive pro-rated leave, to include major sick leave, PTO, and holiday pay. PTO accrual rates increase per policy and/or collective bargaining agreement. Essential Functions The following functions are not intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
- Provides daily scheduling information to other departments within the agency.
- Directs the preparation of various correspondence and reports for the section.
- Assists in preparing and monitoring a budget plan that reflects the division's priorities. Allocates resources to meet priorities and goals and manages contracts.
- Investigates, resolves, and responds to customer complaints. Evaluates issues brought forth by other agency employees. Collaborates with other departments to resolve employee and policy issues and improve overall working environment.
- Ensures accuracy of records, time entries, and computer system data.
- Provides training, guidance, and mentorship.
- Responsible for coordination and oversight of the employee bidding processes.
- Ensures compliance with agency policy, collective bargaining agreement provisions, Federal, State, and local laws, regulations, codes, and/or statutes.
- Provides assistance and works with other departments within the agency. Provides support and information regarding transit operator schedules.
- Serve as a member of the emergency operations center (EOC).
- Demonstrates reliable and consistent attendance.
- Performs related work as required.
Qualifications Minimum:
- Bachelor's degree in business administration or a related field
- Three (3) years of experience in transit operations, scheduling, or dispatching, or a closely related industry
- Experience may be substituted for education on a year for year basis.
Desired:
- Public sector experience desired.
Licensing, Certifications and Other Legal Requirements
- Individuals must pass a background check.
Knowledge, Skills, Abilities and CompetenciesKnowledge of:
- Transit operations management practices, policies, and regulations
- Principles and practices of employee supervision
- Federal and state public transportation laws and regulations
- Principles of budget preparation and control
- Business English
- Standard office procedures
- Microsoft Office products
Skill in:
- Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)
- Customer service
- Communications (verbal and written)
- Negotiation
- Conducting research
- Organizational/time management skills
- Attention to detail
- Computer and database skills
Ability to:
- Investigate and compile data and statistics
- Plan, organize, and direct resources in support of business budget and schedules
- Manage and administer programs, services, and operations
- Maintain confidentiality of information
- Establish and maintain effective working relationships
- Meet schedules and deadlines of the work
- Follow verbal and written instructions
Competencies:
- Clearly assigns responsibilities for tasks and decisions; sets clear objectives and measures, monitors process, progress, and results; provides feedback to employees and management.
- Analyzing and diagnosing problems to resolve them or minimize their negative consequences. Isolating, defining and seeking solutions to problem areas. Analyzing problems or procedures, evaluate alternatives, and select best course of action. Adapting traditional approaches or devising new approaches, concepts, methods, designs, processes, technologies and systems.
- Working effectively and productively with others, sometimes in a team setting. Working cooperatively, effectively and productively with internal and external customers.
- Speaks, writes, and listens effectively in a variety of circumstances, sharing information and ideas with others.
- Independently performing and accomplishing assignments and serving as a source of supply and support for the department, customers, and/or the organization.
- Understands the organization's structure and culture.
Physical RequirementsThe position involves sedentary work, such as exerting up to 10 lbs. of force occasionally, a negligible amount of force frequently, or constantly having to lift, carry, push, pull or otherwise move objects. Involves sitting most of the time, with common physical demands involving desk or office related work.Supplemental InformationApplication InstructionsTo be considered for this vacancy, you must apply online via
- The online application must include a chronological work and/or education history covering ten years that demonstrates your ability to meet the minimum qualifications for the position.
- Applicants must also attach a resume and cover letter to be considered for this position.
PLEASE READ THE FOLLOWING INFORMATION COMPLETELY:
- Carefully review your application for accuracy, spelling and grammar before submitting.
- Please ensure that your work history has been updated to include employment end dates as applicable.
- The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the work experience and education sections of your application at
- A resume will not substitute for completing the work experience section of the application.
- All information may be verified and documentation may be required.
For questions regarding this recruitment or assistance with the application process, please contact recruitment at 253-###-#### or ...@piercetransit.org.If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) ###-#### or email Pierce Transit Is An Equal Employment Opportunity EmployerPierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.01 Please select how you meet the required qualifications for this position: (any related experience must be reflected in your application)
- I have a Bachelor's Degree (or higher) in Business Administration or a related field and three (3) years of experience in transit operations, scheduling, or dispatching in a closely related industry.
- I have an Associate's Degree in Business Administration or a related field and five (5) years of experience in transit operations, scheduling, or dispatching in a closely related industry.
- I have experience in lieu of the education requirement to equal seven (7) years of experience in transit operations, scheduling, dispatching, or a closely related industry. This experience is reflected in the work history section of my application.
- No, I do not meet the minimum qualifications for this position.
02 Do you currently possess a valid Driver's License?
03 Do you currently hold a valid Commercial Drivers License?
04 Which of the following most closely aligns with your professional experience in the transit industry?
- I do not have this experience
- I have less than one (1) year of experience.
- I have one (1) year to less than three (3) years of experience.
- I have three (3) years to less than five (5) years of experience.
- I have five (5) or more years of experience.
05 Which of the following best describes your professional experience in providing direct supervision to operational staff?
- I do not have this experience.
- I have less than one (1) year of experience.
- I have one (1) year to less than three (3) years of experience.
- I have three (3) years to less than five (5) years of experience.
- I have five (5) or more years of experience.
06 Which of the following best describes your experience evaluating the performance of staff as a regular function of your assigned professional duties?
- I do not have this experience.
- I have less than one (1) year of experience.
- I have one (1) year to less than three (3) years of experience.
- I have three (3) years to less than five (5) years of experience.
- I have five (5) or more years of experience.
07 Which of the following best describes your years of experience analyzing and evaluating operational data as a primary function of your role in a professional capacity?
- I do not have this experience.
- I have less than one (1) year of experience.
- I have one (1) year to less than three (3) years of experience.
- I have three (3) years to less than five (5) years of experience.
- I have five (5) or more years of experience.
08 Do you possess any of the following certifications? Please select all that apply. Important note: Any experience indicated must be supported by your application materials.
- Safety and Health Specialist
- Certified Driver Trainer Instructor
- Bus Collision Investigator
- None of the above
09 I am aware that this application requires a resume and cover letter. I understand that I may be disqualified for this position if the required documents are not included with my application.
Required Question