LIFESCAPE COMMUNITY SERVICES/COMMUNITY KITCHEN, INC.Job DescriptionPosition: Senior Choice Transportation CoordinatorReports to: Senior Choice SupervisorSalary: $20.01/hrPosition Type: Full Time FLSA: Non-Exempt Location: Rockford, IL Supervision Exercised: NoJOB SUMMARY: Lead Transportation Coordinator is responsible for daily scheduling and communicating with clients and staff. To maintain up-to-date transportation database and is responsible for documentation and timely follow-up. The Lead Transportation Coordinator will also be a back-up for Senior Choice caseworker.RESPONSIBILITIES:
- Lead Transportation Coordinator, responsible for scheduling, communications with clients, documentation and follow up.
- Back up Transportation Driver as needed
- Coordinate Transportation trips with local community sites and Senior buildings
- Accurately complete and process referrals for clients to other agencies and private individuals.
- Provide accurate Information and Assistance for walk-in or telephone consumers.
- Stay up to date and informed on available services and how to access those services for consumers.
- Accurately and timely completion of various forms and applications for consumers with information provided by the consumer.
- Perform home visits for the purpose of assessing consumer needs, identifying available assistance and completing necessary forms, phone calls, etc. to assist the consumer in accessing needed services.
- Inform and assist clients in gaining access to available benefits and services including acting as representative at appropriate agencies with consumer consent.
- Provide timely, accurate and ongoing follow-up with consumers to insure their needs continue to be met.
- Work with staff, other agencies and private individuals to find hard-to-reach clients.
- Maintain timely and accurate required documentation of service given to clients.
- Assess consumer's need for services not specifically funded and submit timely and accurate requests for Gap Filling services.
- Participate in activities and events to promote agency services.
- Participate in Information and Assistance activities, which may include giving presentations at various locations on benefits and services.
- Attend training as required by Supervisor or Executive Director.
- Represent the agency professionally a manner, speech and dress.
- Drive the transportation van if and when needed.
- All other duties depending on agency needs as assigned by the Supervisor, Director and/or Lifescape Administration.
ESSENTIAL FUNCTIONS:
- Must be able to read, write, and understand written and verbal instructions.
- Must be able to operate fax, copy machine, basic office machines and multiple telephone lines.
- Must be computer literate.
- Must be able to effectively and patiently communicate with consumers, caregivers, staff and visitors.
- Must be able to interpret consumers or caregivers needs effectively.
- Must be able to concisely and accurately convey those needs to the appropriate agencies.
- Must be able to interpret a variety of instructions furnished in written or oral form from government, benefit and funding organizations.
- Must be able to travel to and safely enter homes and other locations to perform job-related duties outside of the office environment.
- Must be able to work independently.
- Must be able to obtain a jo5.
MINIMUM REQUIREMENTS:
- Must be 21 years of age.
- Bachelor's degree or equivalent experience preferred.
- Must have two years direct service experience and/or equivalent training.
- Must have valid IL driver's license, clean driving record and own transportation with current insurance coverage. Not have been convicted within 3 years of the date of application of any of the following offenses involving the operation of a motor vehicle: Driving Under the Influence of alcohol and/or drugs (DUI), Reckless Driving, Leaving the Scene of an accident involving death or personal injury, Drag Racing, Manslaughter, Reckless Homicide, Reckless Conduct
- Must be able to work and communicate effectively with older persons, persons with sight and hearing impairments, and persons with a variety of economic, social and cultural backgrounds with an emphasis on seniors.
- Must be able to perform essential functions of position.