Under supervision of the Transportation Manager the dispatcher is responsible for the drivers' daily transportation schedule for program participants.PRINCIPLE DUTIES AND RESPONSIBILITIES
- Dispatch trips to drivers thru Ecolane System.
- Assist Manager as needed to plan and manage with other team members the scheduling of transportation to and from the center for program participants.
- Communicates appropriate information regarding participant tolerance while riding on the PACE Southeast Michigan vehicles and or other related concerns.
- Assists staff in reporting and recording customer feedback through the use of the Report of Irregularity Form, and the Customer Feedback Form.
- Follows up with Transportation Manager appropriately on all Unusual Occurrences reported by the transportation staff.
- Assures that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules.
- Performs other related duties as necessary, assigned or requested by Transportation Manager.
- Monitors, communicates and follows up on customer complaints.
- Conducts daily A.M. meetings encompassing:
- Appointment assignments
- Confirmation and mobilizing of appropriate appointment escorts
- Confirmation and mobilizing of appropriate route escorts
- Respite, Nursing home, and Death notifications
- Assign special runs
- Ensure proper PreTrip inspections
- Make real time adjustments in vehicle , route, and appointment assignments based on vehicle maintenance, employee attendance, and participant cancellations
- Prints out daily Route sheets
- Creates accurate bus load-ups based on participate cancellations and appointment schedules.
- Ensure timely distribution of medications to drivers and the DNW center.
- Communicate immediately and manage all real time unforeseen situations.
- Interact and support all IDT Teams.
JOB REQUIREMENTS
- High School Diploma or GED, required.
- A valid, unrestricted, Michigan CDL license Class B with Passenger endorsement and a driving record that falls into an acceptable category, according to Corporate Insurance standards or receive endorsement within six months of employment, required
- Current Cardiopulmonary Resuscitation (CPR) card, required.
- Must have excellent communication skills.
- Proficient in Outlook, Word and Excel, required.
- Extremely organized and detailed oriented.
- Able to manage multiple data sets.
- Lead effectively under multiple and quickly changing situations.
- Three years' work experience in related field and/or supervision/management of five or more staff.
- Must be capable of and experienced in transporting individuals with special mobility needs or ability to learn.
- Demonstration of progressive communicative and dispatching ability is highly desirable.
- The ability to lift and/or carry 50 pounds or more.
- Must meet a standardized set of competencies (approved by CMS) before working independently.
- Must be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.