Location: Franklin,MA, USA
**Job Description**
Supervise assigned drivers and related activities at assigned terminal and/or distribution center. Create work schedules for drivers. Identify and implement effective and timely solutions to transportation and distribution routing and delivery challenges. Develop and promote safety, customer service, and operational excellence.
JOB DUTIES AND RESPONSIBILITIES
Provide daily work direction to professional drivers to ensure safe and efficient operations and to meet customer requirements; maintain daily activity assignments of tractors, trailers, trucks, and drivers
Monitor daily activity to make necessary adjustments in load assignments, special delivery, or pick-up instructions while effectively communicating with members, customers, drivers, dispatch, and/or other DFA transportation or distribution locations
Maintain up-to-date copies of routes; manage the utilization of routing software to increase route efficiency, lower cost, and meet customer demands
Create employee schedules, approve time, resolve timekeeping issues, monitor overtime, and take appropriate actions to meet established goals
Ensure all daily paperwork associated with each load is properly completed. This may include trip information to provide mileage information for reports to DOT, driver vehicle inspection and driver logs (as appropriate), repair/maintenance activity, billing activity, delivery tickets, etc.
Prepare and distribute operational reports (KPIs)
Establish positive working relationships with members or customers to know the facility and equipment to ensure optimal service
Hold drivers accountable for providing professional interactions and courteous service to members, customers, regulatory personnel, and co-workers; assist in resolving issues
Work closely with fleet maintenance to ensure assigned equipment is maintained and cared for properly
Ensure employees achieve performance expectations through training/coaching; routine driver audits or observations for safety; operational efficiency; compliance requirements (Pasteurized Milk Ordinance, Department of Transportation, etc.); and annual reviews
Train and coach drivers on proper procedures for all activities including equipment and machinery
Conduct investigations and work on corrective actions for employee accidents and employee safety concerns in conjunction with appropriate safety personnel or management
Work closely with human resources to address driver counseling, disciplinary actions, new employee recruitment, employee behavior improvement, and driver training and development programs
Communicate with supervisors, employees, and customers (internal and external) to promote and improve transportation department functions
Be available to respond to emergencies or other unexpected operational requirements (i.e., nights, weekends, or holidays). Participate in on-call rotation if applicable
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
**Requirements**
High School Diploma or equivalent
2 to 5 years of distribution, logistics, and/or transportation experience, including demonstrated leadership attributes, team lead experience, or supervisory experience
Certification and/or License
o Class A commercial drivers license in state of residence as required
o Have or able to obtain tanker endorsement, as required, and within 30 days of employment, as required
o Have or able to obtain doubles or triples endorsement as required
o Have or able to obtain state issued milk sampler/hauler license as required
o Have current medical card as required
o May be required to obtain and maintain other certifications and/or licenses for continued employment
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of dairy industry production practices, processes, regulations, and equipment
Knowledge of distribution and transportation practices
Solid understanding of DOT transportation regulations related to lawful operation
Understanding of industry, safety, quality, etc., policies (PMO, OSHA, SQF, GMP)
Knowledge of geographic area (pick-up and delivery area)
Knowledge of principles and practices of supervision, training, and personnel management
Skill in leadership, coaching, and team building
Able to use company computer applications, such as Microsoft Word and Excel, routing software, telematics and handhelds
Able to communicate clearly and effectively, both verbally and in writing
Able to adapt and manage to change effectively
Able to consider impact of actions and decisions on employees, coworkers, and customers
Able to multi-task and problem solve
Able to handle challenging or conflict situations with tact and professionalism
Able to organize time, energy, and activities effectively to achieve goals (i.e., organizational skills)
Able to interact positively and work effectively with others (interpersonal skills)
Able to demonstrate strong initiative and follow through on day-to-day responsibilities
Record keeping skills
Must be able to read, write and speak English
An Equal Opportunity Employer