Location: Arlington,MA, USA
Ciclismo Classico seeks energetic, team-oriented individuals with experience in active travel to join our team as Travel Sales Specialists on a full-time basis for an immediate start. This is a remote position.
Our number one core value is ensuring our guests have an unforgettable experience throughout their journey with Ciclismo Classico, from initial inquiry to post-trip feedback. With your knowledge and experience of the destinations we offer, you will seek to understand customer needs, communicate the Ciclismo brand values, match customers with the perfect trip, close the sale and support customers at every touch point with the highest level of service, ensuring that they have a fantastic experience and return again and again.
Are you a natural at sales and customer service? Ciclismo Classico's Travel Advisors manage sales leads with the key objective of growing incremental and new sales and improving traveler retention. Collaborating with the CEO, marketing, and operations, Ciclismo Classico's Travel Advisors share their knowledge and ideas and continuously contribute to all aspects of the company to ensure the delivery of world-class travel experiences.
This is a great opportunity to launch or grow your career in the booming and exciting active travel business, the fastest-growing niche in the travel business.
The Team
Our Ciclismo team is a customer-focused, passionate, organized, and collaborative group with a hands-on attitude that makes things happen together. The travel advisor works closely with operations, product, marketing and customer service. Key external relationships include our guests, travel agents, trade partners, and suppliers.
Objectives and Responsibilities of the Travel Advisor:
* Increases revenue and retains loyal travelers by demonstrating travel expertise and the highest levels of front-line service.
* Identifies, responds, and engages with all leads.
* Develops and maintains in-depth knowledge of the Ciclismo portfolio of trips; stays on top of consumer, competitor, and market trends.
* Builds and delivers creative sales strategies that are focused on brand expertise and the highest levels of traveler experience, identifying areas for improvement.
* Supports sales efforts by completing all related administrative tasks accurately and efficiently.
* Tracks sales activities to support strategic decision-making.
* Acts as a brand ambassador to avidly promote the business, share its vision, increase awareness, and establish more relationships; as required, participates in tradeshows and other industry events.
* Plays a collaborative role with all individuals in the organization to ensure that sales strategies and objectives are aligned to the business's overall objectives.
* Works closely with the European operations in the creation of new sales strategies and approaches.
Your day-to-day role will include:
* Building rapport and understanding the needs of your guests.
* We prepare quotes for private tours and customize them with our Italian team to ensure they meet the needs of your guests.
* Following up on and converting leads to bookings.
* Working with the operations team, ensure that your customer's trip is arranged to meet their needs perfectly.
* Supporting your guests with all pre-, during, and post-trip questions, amendments, and issues.
* Connecting with your guests pre- and post-trip to ensure everything goes according to plan and listening to their feedback to ensure we continually improve our trips.
* Building strong relationships with our guests that ensure they return again and again.
* Ensure that every detail of your guests' trip is perfectly organized and documented, including the administrative tasks involved.
Who are we looking for?
* You have a positive attitude and are excited and curious to grow with the Ciclismo Classico community.
* Fluent in technology. Experience using CRMs
* You like working hard, rolling up your sleeves, are collaborative and driven by delivering the highest quality service.
* You have a passion for the outdoors, and you have experience and knowledge of some of the destinations of our tours. (We will teach you the rest.)
* You care about the environment, preserve local cultures, and promote tourism that makes a difference (like bicycle tourism).
* Experience in sales or customer-facing roles where you have demonstrated your ability to understand and exceed customer needs, propose solutions, overcome objections, and close sales.
* An excellent eye for detail and administrative skills.
* Able to multitask, prioritize, and establish deadlines to meet competing objectives.
* Interpersonal and team skills enable you to build great internal and external relationships.
* Highly confident, competent, and articulate individual who can communicate professionally across all levels.
* Able to work under pressure, motivated to achieve targets.
* Learning orientated.
* Resilient and flexible.
* A hands-on individual willing to go the extra mile for guests, colleagues, and Ciclismo Classico (a win: win: win approach).
The Ciclismo Classico team is passionate and driven to make a difference in the world and in people's lives.
If you are looking for a challenging, fast-paced environment where you are making a difference in people's lives, then Ciclismo Classico will be a great fit for you. We are looking for individuals who share our travel vision of delivering the highest quality educational experiences and connects people with transformative active travel experiences in Europe and New England.
Some of the things you can expect when you join our team:
Development:
* Onboarding, including sales, product, and systems training.
* Ongoing training and development throughout your career.
* Annual bike tours to Europe!
* Learning about the adventure travel business from an industry pioneer
Compensation Package:
The starting salary for the travel advisor is between $55,000 and $65,000, depending on experience, plus a commission bonus.
Benefits:
* Initially 15 days PTO increasing to 20 days after 3 years' service, plus federal holidays
* An extra day off on your birthday
* 50% employer paid health insurance
* Great discounts on Ciclismo Classico tours for family and friends
* A flexible work culture. You choose office, home or co-working mix
* Regular company meetings
* An innovative, fast growth, international and solution focused culture
* Regular learning and development opportunities
* The opportunity to make a difference to people's lives and the planet.
Some of the things we expect from you:
* At least two years in a fast-paced customer-facing travel sales or sales environment.
* Excellent knowledge and fluency in the Microsoft Office suite of applications.
* Experience working with travel bookings such as Peak 15 and CRM software is required
* Excellent sales, communication, and customer service skills.
* Passionate for active travel.
* In-depth knowledge and experience of traveling, living, or working in the destinations we offer trips.
* The flexibility to work some evenings and weekends for Ciclismo Classico events.
* We prefer that you be based in New England. (We may consider strong out-of-state candidates, depending on location).
Does this sound like your dream job? Please send your CV and an awesome cover letter to ...@ciclismoclassico.com, explaining why you would be a perfect match for this role.
We look forward to you joining us on our adventure.
About Ciclismo Classico
As a specialized boutique bicycle tour operator since 1989, we passionately provide the most authentic, unique, and exciting vacations in the adventure travel industry. Our well-crafted educational trips in Europe (most tours are in Italy) and New England are active immersions into local art, language, music and delicious cuisine. By combining legendary service and rare cultural experiences, our Ciclismo philosophy continues to energize and transform each and every guest.
We warmly embrace our active-travel niche and family-style company culture. Our strengths and excellent reputation lie in our 34 years of active travel expertise, superior and personalized customer service, and multi-talented staff and members of our tour leadership team. Our entire Ciclismo US and 26 bilingual guides are passionate about doing things the Ciclismo Way with a sense of fun, creativity, and total dedication to quality.