Location: Somerville,MA, USA
Title: Travel Tech/Desktop Support Technician (Contract)- Job4134 Location: Boston, MA area Job Description: Our client a leading healthcare provider located in Boston, MA is looking for a Desktop Support Technician to assist various sites throughout Boston. Under the direction of the Desktop Support Manager or Desktop Support Supervisor, the Desktop Support Technician provides technical support to academic medical centers, hospitals, affiliates and medical practices, as well as, other IS Digital Support departments for the clients managed devices. Managed devices include, but are not limited to desktop computers, laptops, thin clients, raspberry pi, tablets, monitors, printers (network, local, label, wristband and prescription), scanners (document and barcode) and other peripheral devices. Responsibilities Provides break / fix technical support for networked and stand-alone managed devices to comply with established Service Level Agreement Prioritize issues by level of urgency Escalates unresolved issues to appropriate level 3 IS Support Services team Carries required company equipment such as Surface Go / laptop during work day and provides real-time updates of work assignments Reasonably cares for company assigned equipment and uses equipment in the manner intended. Collaborates with other IS Support Services team(s) to triage network/computer issues Provides setup and configuration of network devices using standard operating system, EPIC or other tools Participates in the execution of large hardware deployments, moves and operating system rollouts Performs scheduled preventative maintenance on desktop and laptop workstations including, re-imaging operating system, data capture and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management Capture primary user data stored on hard drive of managed devices using User State Migration Tool Documents work performed in the work log of tickets and work order within ServiceNow or other ticket documentation application Utilizes stored knowledge base articles to resolve issues Required Working knowledge of Windows 10 operating systems Skilled knowledge of HP and Dell desktops, laptops, printers and peripheral hardware components Functional knowledge of supported software: Microsoft Office 365, Internet Explorer, Microsoft Edge, Google Chrome, Windows Defender, ForeScout Network Access Control (NAC), Microsoft Local Administrator Password Solution (LAPS), USMT, SCCM and Citrix XenApp Ability to perform full disk encryption using BitLocker and BitLocker key recovery One-year experience in a Customer Service focused environment, preferably in healthcare One-year experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers. CompTIA, Microsoft or ITIL certifications are a plus About Delphi-US Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.