Travel Required Up To 50% Around Central/North Florida With Mileage Reimbursement + Travel Expenses
Troubleshoot and replace laptop, PC, and mobile devices
Expert level technical knowledge of desktops, mobiles devices, office software and networking
Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support
Set up, maintain, and troubleshoot Apple iPad tablets and iPhones
Participate in IT Support queue which will result in assigning and prioritizing open issues
Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems When appropriate, determine appropriate group for escalation
Troubleshoot issues as 1st, 2nd and 3rd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues
Perform desktop computer, laptop, and mobile device updates
Builddeployimage new workstations (desktops & laptops)
Installupgrade hardwaresoftware on Windows workstations
Excellent time management, problem solving, communications, decision making, and organization skills
Excellent communication skills, both written and verbal, are essential
Set up and configure printers, scanners, and other peripherals
Working knowledge of current communications devices and protocols, server, and desktop technologies