Location: Kennewick,WA, USA
About Baker Boyer:
Baker Boyer is the oldest independently owned community bank in the state of Washington. We are trusted financial advisors, serving the Walla Walla valley, Kennewick, and Yakima communities, providing wealth management as well as personal and business banking services.
About DS Baker Advisors:
This position is part of DS Baker Advisors, a team of specialists whose goal is to provide comprehensive financial services for all business and high net worth individual clients traversing their wealth journey. DS Baker Advisors takes a client centered approach in meeting their diverse, individualized, and often transforming needs. Should a multi-faceted financial relationship develop, DS Baker Advisors work together to meet the personal, business, investment, planning, and legacy goals of the client.
What We Offer:
* Salary:
* Trust Advisor - $67,717-$104,961 per year
* Great Benefits! Medical, Dental, Vision plans with additional:
* AD&D & Life Insurance
* Long Term Disability
* 401(k) - 100% safe harbor match up to 6%, plus an additional profit sharing contribution, resulting in employer contributions of up to 12% of annual salary.
* Paid Leave-
* 22 days of Vacation leave and 3 R&R (Revive & Renew) days.
* 11 Paid Federal Holidays annually*
* Number of paid holidays may be fewer than 11 on years when there are Federal Holidays that are observed on Saturdays.
* Life Assistance Plan
* Free access to financial counselors
* Employee Wellness Program
* 8 hours of paid volunteer time annually
About the Trust Advisor's Role:
As a member of the DS Baker Advisors team, the primary role of the Trust Advisor is the administration, retention, relationship management and development of selected trust, agency, estate and guardianship, cash management and retirement accounts. The Trust Advisor will participate in and may lead an extensive fact gathering process to understand all pertinent client information, financial goals, and their unique investment risk profile. This information will then be used to select, deliver, and manage appropriate products and solutions to meet the investment objectives of the client. The Trust Advisor will retain all clients with a team approach to service.
Key Responsibilities:
Expert Responsibilities
* Act as the primary resource on the DS Baker Advisors team for the administration and management of trust and investment relationships.
* Provide leadership as Trust Advisor for significant and profitable clients, as well as being an integral contributor to a client relationship team when appropriate.
* Demonstrate a high level of fiduciary and investment expertise - coupled with client service experience in areas of trust management, accounting or financial services involving a book of business.
* Maintain expertise on financial markets and investments, tax concepts and strategies, trust and other fiduciary rules and regulations, as well as knowledge of the other services offered by DS Baker Advisors.
* Actively initiate client retention calls to increase existing revenue, cement the relationship, build new revenue, and obtain appropriate referrals.
* Actively prospect new opportunities to increase revenue and provide financial services to new clients to assist them in building their legacy.
* Provide appropriate advice, counseling and solutions to client's inquiries and issues.
* Work with other managers and staff to proactively meet client needs in a responsive, efficient manner, across department lines.
* May perform higher-level, complex client service functions including cash management and portfolio modeling options providing referrals to other relevant areas of the bank and problem resolution with professional-level solutions.
* Participate or become a voting member of one of the WMT Division review committees.
* Assume responsibility for the orderly and efficient administration of all assigned accounts maintaining standards as follows:
* Understand and comply with standard department practices of risk management, regulatory requirements, general trust policies and sufficiency of documentation.
* Analyze and interpret, with the aid of counsel when appropriate, legal instruments to determine the duties and responsibilities of the Bank and risks associated there within.
* Conferring, on a timely basis, with principals, wards, beneficiaries, and others regarding trust matters and determining necessary actions to insure effective administration of those accounts.
Development Responsibilities
* Maintain the required continuing education credits necessary on fiduciary, financial and estate planning, and investment topics.
* Demonstrate a high level of Bank product knowledge and client service skills based on completion of internal and approved external training programs.
* Develop and maintain close relationships with team members and other Centers of Influence.
* Participate in community activities and events for business development and to contribute the greater community.
* Conduct financial reviews, listening intently to the client and team of advisors involved in the relationship, to shape and plan for the financial health of the client.
* Provide financial goal plans to clients as needed.
Team Responsibilities
* Embrace the team advisory approach. Proactively build and maintain positive relationships internally and cross-departmentally.
* Attend pre-planning and strategy meetings with the DS Baker Advisors and their support staff to begin the process of identifying cross sale opportunities.
* Educate other team members by involving them in client meetings.
* Proactively seek out information, resources, and expertise of internal and external subject matter experts, based on client needs.
* Assure all team members are fully informed of all client interactions by documenting all client interactions and data using the customer relationship management software and processes available.
* Supervises the daily activities of assigned personnel by:
* Allocating and coordinating the workflow.
* Guiding and advising associates in the more complex phases of their work.
* Training new employees, as required
* Business development: Meet or exceed annual sales and retention goals as established by management.
* Other duties as assigned.
Skills and Qualifications
* Demonstrated leadership proficiency and ability to motivate and work with a client-centered team.
* Strong computer literacy, including Microsoft Office. Demonstrated ability to efficiently learn new programs and to proficiently use and interpret data provided by software tools.
* Demonstrated superior customer care and client retention skills.
* Proactive to build and maintain positive relationships internally and cross-departmentally.
* Ability to facilitate effective team decision making, relying on team members' expertise, knowledge, and relationship with the client.
* Ability to ensure all team resources are aligned with clients' overall needs.
* Demonstrated excellent time management and organizational skills.
* Able to lead by example, with approach to work and client interactions.
* Aptitude to exemplify professionalism both in appearance and attitude.
Attributes/Expectations:
Prudent- Self-motivated to take a commonsense approach to doing what is right for relationships and long-term outcomes, not short-term gains.
* Authoritative- You are knowledgeable and trustworthy- others are eager to come to you with referrals or to ask for advice/counsel.
* Relatable- You care deeply about the client and our internal relationships and are present and accessible in the areas we serve (Walla Walla, Tri-Cities and Yakima).
* Empowering- Your approach to coaching and advise to both clients and peers is proactive, inclusive and transparent. You are open and motivated to build upon your skills and share your knowledge with others.
* Counselor approach- You take a professional, consultative approach with your clients and teams. You first seek to listen, understand and then act, always putting the client or team before the individual or ego.
Education and Experience:
Graduation from a four-year college or university, preferably with a degree in finance, accounting, business, or related field. Four to six years in a client-facing service and sales role, where a primary responsibility was client retention and growth of client relationship, preferably in banking or finance environment. Experience and expertise to include knowledge in one or more areas of Wealth Management, or any equivalent combination of education, experience, and training that provides the required knowledge and abilities to do the job. Preference of CTFA, CFP or CPA designations or JD degree.
Physical Demands/Conditions Requirements:
The job tasks and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, write, type, speak, & listen. The employee is occasionally required to stand, walk, reach, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus. Ability to sit at desk and work on computer.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Baker Boyer believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to adjust the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.
Baker Boyer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.