Location: Fort Worth,TX, USA
How will this role impact First Command?
* Serve First Command's high net worth clients by partnering with Advisors and FP Advanced Planning Consultants to identify candidates for customized portfolio management (IMA).
* Construct and manage risk appropriate portfolios in conjunction with client's financial plan as prepared by Advisor.
* Communicate with clients & Advisors about portfolio performance, asset allocation and position changes, and market events that influence portfolio behavior
* Represents First Command's highest level of investment expertise and client service
What will you be doing?
* New Business
* Participate in conference calls, in person appointments or other responses to Advisor requests for new business proposals.
* Gather financial plan and asset information to construct appropriate proposed investment portfolios.
* Work with Advisor and FP Advanced Planning Consultants to prepare new business for submission to Trust Administrative Committee for approval.
* Work with assigned Trust Investment associate to open account and follow through on asset gathering and portfolio deployment
* Travel to the Field for client events & appointments at least 3x annually and participate in Advisor events (Fast Start, Advanced Planning Academy, Winter Workshops, etc.).
* Business Retention
* Follow WM & TS procedures for portfolio monitoring, rebalancing, adjusting accounts for addition/removal of positions from the Approved Securities List.
* Execute trades promptly to accommodate client distribution requests or to deploy excess cash.
* Participate in due diligence efforts to review investment partners.
* Respond to inquiries from Advisors and clients regarding portfolio activity and market events. Proactively schedule contact with Advisors & clients.
* Partner with Trust Officer/Sr. Trust Officer to manage fiduciary account investment portfolios in accordance with the parameters of the governing trust document.
* Work with assigned Trust Investment Associate to resolve service requests or escalated client/Advisor issues.
* Administration
* Adhere to WM & TS procedure requirements for documenting client/Advisor interactions (Maui Call Tracking)
* Utilize automated workflow effectively and consistently
* Prepare and present projects or reports to WM & TS committee structure (e.g., TIC, TAC) as requested
* As directed by Trust Investment Manager, execute trades as required by changes in the Approved Securities List.
* Regulatory
* Perform 12 CFR 9 (Reg 9) Initial Reviews as required by Trust Policy
* Perform 12 CFR 9 (Reg 9) Annual Reviews each month in a timely manner for assigned accounts.
* Adhere to WM & TS reporting requirements for account maintenance
* Maintain knowledge of banking and investment trends and regulatory developments
* Complete mandatory compliance training required by FCB and FCFP
* Adhere to WM & TS policy and procedures governing fiduciary account activities.
What skills/qualifications do you need?
Education
* College degree required; business or related field preferred
Work Experience
* 3+ years related financial services industry experience required
* Financial services customer service experience required
Certifications
* CFP or ChFC preferred
* Series 63 and 65, or Series 66, required, or must be acquired within 180 days of hire
* Series 7 required, or must be acquired within 180 days of hire
Required Knowledge, Skills, and Abilities
* Strong ability to use all components of Microsoft Office
* Demonstrated success in developing and executing systematic processes to complete projects
* Current working knowledge of investment products and platforms
* Outstanding written and oral communication skills required, with the ability to communicate complex concepts in simple terms
* Ability to compassionately handle client and advisor issues
* High level of problem-solving, mathematical, statistical and analytical skills
* Must be detail-oriented and possess strong organizational skills and work effectively under pressure
* Must be able to handle frequent interruptions throughout the day, addressing co-worker, advisor, employee and client needs, and still be able to accomplish necessary responsibilities
* Ability to travel, as needed, to attend workshops/conferences or meet with clients/advisors
* Ability to work independently and prioritize responsibilities
* Work well as part of a team; understand/respect the needs of others
* Ability to follow procedures and convey them to others
* Ability to maintain client confidentiality
* Working knowledge of trust accounting systems and methods a plus
* Ability to multi-task and move quickly from one task to another
* Superior customer service skills and the ability to work in a professional environment
* Desire to take ownership of assigned responsibilities and deliver a high-quality product
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