The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.This is a full-time position that can be based in Millersburg, North Canton, or Wooster, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.Summary: The Trust Operations Manager acts as a primary client contact for trust operations, overseeing the daily management of trust accounts and ensuring accurate processing of financial transactions. This role is responsible for maintaining compliance with regulatory standards, managing the distribution of statements and reports, and optimizing operational processes. The manager also leads the team in providing a high level of service quality, efficiency, and client satisfaction. They will work closely with clients, auditors, vendors, and team members, ensuring effective trust operations and supporting CSB's mission and values.Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Client Relations: Serve as the primary contact for clients on trust operations matters, addressing inquiries, and providing guidance on account-related issues.
- Transaction Oversight: Ensure accurate processing of cash and investment transactions in customer accounts, following established procedures and regulatory guidelines.
- Asset Management: Initiate and manage all asset movements, including new accounts, closures, mergers, acquisitions, and other corporate actions.
- Account Maintenance: Track outstanding items for new and existing accounts and ensure timely distribution of monthly account statements.
- Financial Reporting & Reconciliation: Prepare and distribute financial and tax information for customer accounts, invoice and collect fees, and conduct reconciliations to resolve discrepancies.
- Operational Analysis: Assess current operational processes and identify improvement opportunities to enhance efficiency and service quality.
- Technology Utilization: Use software tools to streamline operations, improve reporting, and enhance data management.
- Team Development: Provide training and support to team members on trust operations, compliance, and best practices, promoting a knowledgeable and compliant workforce.
- Regulatory Compliance: Maintain up-to-date knowledge of laws and regulations, ensuring compliance with fiduciary standards and industry guidelines.
- Committee Involvement: Serve as Chair for the Trust Review Administrative Committee and prepare information for the Trust Committee.
- Audits and Exams: Support departmental audits and exams, preparing requested reports, addressing discrepancies, and ensuring compliance.
- Vendor Relations: Establish and maintain relationships with key vendors to support efficient trust operations.
- Professional Development: Engage in relevant training opportunities to keep pace with industry changes, supporting personal and professional growth.
- Alignment with CSB Values: Demonstrate a commitment to CSB's vision, mission, and core values, embodying behaviors that support these foundational principles.
Education and/or Experience: A high school diploma or General Education Degree (GED) is required. A four-year, business-related degree is preferred. A minimum of two years of related work experience; or equivalent combination of education and experience.Summary of Employee Benefits:
- Competitive base wage
- Incentive compensation and profit sharing
- Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
- Paid time off for vacation, illness, bereavement, and jury duty
- 401(k) with an employer match and on-site advisers
- Employee Assistant Program (EAP) with free access to mental health resources
- Comprehensive wellness program with financial incentives to promote a healthy lifestyle
- Training and professional development opportunities to help you reach your long-term goals
- Paid holidays available immediately upon hire
- Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.