Our client, a leading financial services company is hiring a TTS NAM Digital Platform Product & Business Manager on a long-term contract basis.
Job ID 81217
Work Location:
Miami, FL - Hybrid
Summary:
The TTS NAM Digital Platform & Data Services Product Manager is responsible of the value proposition design, monetization, and adoption of the digital platform.
Responsibilities:
- Work with global, and regional Digital Product Managers to execute the Digital Platform Strategy.
- Program management for strategic initiatives including Tech, Service, Risk & Controls, Data, and others.
- To coordinate and maintain an accurate inventory of executed and in progress initiatives and projects related to strategic / Transformation initiatives in North America, Client Experience and Digital Adoption
- Budget and Investment Spend process management and process improvement
- Work in conjunction with various Product partners to define and specify client-required output formats for account statements across clients and align delivery timelines with respective Sales / Account managers to manage client expectations
- Understand how we can leverage centralized data to augment information sent to Clients via existing Channels in a standardized manner
- Reduction of analog interactions through services digitization & definition of end-state action plan with Service partners
- Review clients in attrition and create tailor made solutions to improve their experience and the overall relationship
- Work closely with all global/regional Project Managers, Service, Operations and Implementation to ensure smooth and appropriate on-boarding & service of clients
- Design and manage product communications including external and internal feature announcements, reference materials, press releases, and adoption campaigns, in partnership with marketing & regions.
- Define and Measure Key Performance Indicators. Provide quantitative and qualitative updates to stakeholders regularly across the transformation initiatives
- To be the subject matter expert and change agent for client experience and digitization projects and point person for Service, Product, Implementations, Sales and Coverage on client experience and digitization projects
- Look for opportunities for efficiencies and drive new developments and enhancements forward for the team.
Required Skills:
- Total years of experience in the Banking industry: 5-7+ years
- Total years of experience in existing level: 3+ years
- Working knowledge of SWIFT, ISO20022, and Bank Statements preferred
- Good written and verbal communication
- Project and Program Management skills
- Strong Analytical skills
- Leadership and execution skills
- Influencing skills
- Fluent speaking and writing skills in English and Spanish; Portuguese highly desirable
- Comfortable presenting to senior management
- Understanding of Digital capabilities
- High Level Commercialization skills
- Ability to work effectively in a multicultural and multiregional environment
- Ability to identify product gaps and structure solutions
- Ability to multi-task and work under pressure and tight deadlines
- Self-starter – can work independently.
- Ability to learn, deliver and meet deadlines in a fast paced and pressured environment
Education:
BA / BS Degree with a strong Program/Product management and projects background