Job DescriptionThis position is eligible for hybrid work in the state of Texas (subject to change). Employees are required to report to the office as directed. Must attend meetings/training at headquarters in Austin, Texas as required by management.To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas. TxDMV does not accept paper applications. Applicants who require accommodation for the interview process should contact Human Resources at 512-###-#### when contacted to schedule an interview.SUBMISSION OF APPLICATIONYour application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; See Resume is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include the employer's name and dates of employment for relevant work experience to be considered by the hiring authority.
GENERAL DESCRIPTIONPerforms routine (journey-level) consultative services and technical assistance work for the Texas Department of Motor Vehicles (TxDMV), Motor Vehicle Division (MVD). Work involves assisting with implementing and supporting MVD's metal plate and sticker program and providing consultative services and technical assistance to program staff and the public. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. This position is eligible for a hybrid telecommuting work schedule within the state of Texas (subject to change.) The selected candidate must reside in the Greater Austin area and must attend meetings and work in-office at TxDMV Headquarters in Austin, as required by management. The selected candidate should anticipate significant time working in-office at TxDMV Headquarters in connection with the July 1st, 2025, effective date of HB 718.
ESSENTIAL DUTIESInterprets and applies Texas statutes and TxDMV Board rules related to metal plates and stickers issued to MVD license holders. Serves as primary customer service point of contact for license holders, external customers, and internal TxDMV staff. Researches information needed for inquiry and responds to the customer via telephone or email with courtesy and professionalism. Monitors and updates MVD's eLICENSING system and other databases to accurately reflect information submitted and status of metal license plates and stickers issued by MVD. Collaborates with TxDMV's Information Technology staff to research and resolve technical problems and data related to metal plates and stickers issued by MVD. Monitors inventory levels for metal license plates and stickers issued by MVD. Coordinates with VTR to place orders for metal plates and stickers issued by MVD. Validates orders received to ensure they comply with order specifications. Ensures adequate stock of MVD-issued plates and stickers is maintained at TxDMV facilities. Retrieves metal plates and stickers when delivered to HQ and enters information into MVD's plates database system. Serves as MVD Plates Program's lead point of contact with TxDMV Finance and Operation Division's Mail Services team. Serves as lead for processing metal plates returned to TxDMV. Processes returned metal dealer plates, stickers, and related documents according to established procedures and Texas statutes and TxDMV Board rules. Researches and collects information for reports or other needs and assists with special projects.Travels up to 5% of the time. Travel by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIESKnowledge of:Statutes, administrative rules, and agency policies related to the program area, operations, and customer service techniques.
Skill in:The use of a computer and applicable software.Customer service and providing accurate and timely information to internal and external customers.Multi-tasking and organizing tasks.Attention to detail
Ability to:Gather, correlate, and analyze information.Interpret policies and procedures.Communicate effectively.Set work priorities.Stay focused in a dynamic, fast-paced environment.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned. Qualifications:MINIMUM REQUIREMENTSExperience and EducationHigh school diploma or equivalent required plus at least two (2) years' experience in customer service; fulfillment or delivery of goods; supply chain or logistics functions; mailroom or courier services; or the motor vehicle industry, specifically in titles or registration or motor vehicle industry licenses.
PREFERRED REQUIREMENTSGraduation from an accredited four-year college or university with major course work in a field relevant to the assignment.Previous experience working with Salesforce-based or Inventory Management databases.
Licensure and/or Certification: If driving is required, must possess a valid driver's license from state of residence.
ADDITIONAL INFORMATIONPhysical and/or Environmental DemandsThe physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Environment: Office;Ambulatory skills, e.g. stand, walk, sit;Hand-eye coordination and arm/hand/finger dexterity;Ability to speak, hear, and exercise visual acuity;Ability to transfer weights of 10 or more pounds anticipated for this position;Driving requirements: Minimal, up to 5%.
ADDITIONAL INFORMATIONThis position is eligible for hybrid work in the state of Texas (subject to change). Employees are required to report to the office as directed. Must attend meetings/training at headquarters in Austin, Texas as required by management.Remote work employees must meet these criteria for the remote work location:
- Adequate desk space in a dedicated, contained area that is secured and protected at all times.
- Remote work location is in a quiet environment free of background people and noise during business hours.
BENEFITSThe State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: Retirement Plan Paid Group Health & Life Insurance for employees Paid Holidays Paid Vacation Leave Paid Sick Leave Longevity Pay Dental Vision Dependent Optional Life Insurance Voluntary AD&D Insurance Dependent Health & Life Insurance Health & Dependent care flexible spending accounts Tuition Assistance Program
QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's
Public Student Loan Forgiveness (PSLF) program.REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class C driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON: - Proof of education and experience listed on the application
- Eligibility to work in the United States
- Satisfactory results from a pre-employment criminal history background check and driver's record check
- Compliance with Selective Service registration for males ages 18-25
- Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
VETERANSIf selected for the position the following must be provided for proof of veterans' preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATIONYour application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. See Resume is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military status, protected activity, and on basis of an employee's hair texture or protective hairstyle. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-###-####.