Location: Fort Worth,TX, USA
Job Description TxDMV - VTR OPERATIONS BRANCH MANAGER II ( 00020955 ) **Organization**
: TEXAS DEPARTMENT OF MOTOR VEHICLES **Primary Location**
: Texas-Fort Worth **Work Locations**
: Ft Worth Arlington RSC 2425 Gravel Dr Fort Worth 76118-6937 **Description**
To apply for this position, complete an on-line application either through the or through . TxDMV does not accept paper applications.
If selected for an interview, applicants requiring an accommodation for the interview process should contact Human Resources at 512-###-####.
**GENERAL DESCRIPTION**
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Manages an administrative/technical support staff engaged in vehicle titles and registration related work activities in the Vehicle Titles and Registration Division (VTR), Fort Worth Regional Service Center. Work involves but, is not limited to the scheduling and coordination of daily operations, overseeing detailed update of applicable databases, and preparation of information and documents. Work requires contact with governmental officials, private entities and the public. Employees at this level are virtually self-supervising and assume direct accountability for the work product.
**MINIMUM REQUIREMENTS**
**Education and Experience**
Bachelors degree from an accredited college or university or the U.S. equivalency thereof plus five (5) years experience in high volume customer service or motor vehicle related programs. Additional experience may be substituted for Bachelors degree on a year per year basis. Must have three (3) years managerial/supervisory experience. Lead worker/coordinator or project lead work experience may be substituted for managerial/supervisory experience on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)
**ESSENTIAL DUTIES**
Oversees vehicle titles and registration customer service related activities; plans, organizes, schedules and coordinates daily operations; prioritizes and monitors status of workload activities. Provides information, answers questions, prepares and oversees preparation of responses, reports and/or complex correspondence. Maintains liaison with governmental officials and provides expertise and highly technical assistance to support operations. Researches, analyzes data and corresponds or confers with the public, private entities and other governmental agencies to provide information and advice on program activities. Ensures compliance with applicable laws, rules and regulations. Interprets policies, procedures, court opinions and applicable laws. Prepares, monitors, manages and executes budget for assigned regional service center. Represents the department to county government or law enforcement authorities, automobile dealers, salvage yard owners, trucking carriers and the public. Prepares and makes presentations for dealers, county tax offices and law enforcement personnel. Recommends program guidelines, policies, procedures and regulations for program activities. Identifies, analyzes and solves vehicle identification and/or administrative problems or situations. Oversees support of automated systems within regional office to ensure coordination and integration with division automated programs. Drives and travels to attend meetings, seminars, conferences and as required attends/testifies at court hearings. Oversees, plans, coordinates and monitors staff performance and development and conducts training activities. Supervises staff which involves processing personnel actions, performance reviews, hiring, and coaching staff. Performs other job-related duties as assigned.
**COMPETENCIES**
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesnt allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought by others for advice and solutions.
Delegation - Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports finish their own work.
Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct reports career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesnt misrepresent him/herself for personal gains.
Managing and Measuring Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answer.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
**Qualifications**
**ADDITIONAL INFORMATION**
**Job offer and continuation of employment is contingent upon:**
* Proof of education and experience listed on the application.
* Eligibility to work in the United States.
* Satisfactory results from a pre-employment criminal history background check and drivers record check.
* Compliance with Selective Service registration for males ages 18-25.
**Veterans**
If selected for the position the following must be provided on or before the first day of employment for proof of veterans preference:
* Veteran must provide form DD 214
* Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state