Location: all cities,KY, USA
No C2C or sub-contracting. This is a 12-month contract position that will follow a hybrid schedule.
Top Skills' Details
5+ years experience in technical network support. Experience with programming and/or scripting is a plus.
5 plus years of Avaya experience, must have hands on senior level experience
• Working knowledge of Cisco IOS , Cisco Communications Call manager and Unity Connection Voicemail, Contact Center Express and some Zoom and or Team Phones experience would be helpful
Description:
Our client is one of our largest energy companies, they are upgrading their communications and networking systems. They are open to anyone with very good experience from an admin to engineering level. Engineers with design vs admin only. Please make a note that they will be required to be onsite 3 days a week. the best candidate will be a senior level admin. Scripting is a huge plus. A senior level admin with Avaya experience first and foremost.
CORE RESPONSIBILITIES
Essential Functions
• Will primary be the 2nd level support for all Avaya and Cisco phone or Contact Center express issue
• Will work on daily move add and changes that are requested.
• Helps implement, integrate with, maintain and secure cloud infrastructure using SDN.
• Participates in performance monitoring and tuning of network systems.
• Participates in engineering, design, and project management of network systems projects. Develops and maintains diagrams documenting company networks.
• Participates in technology evaluation and selection processes, ensuring compatibility between client requirements and technical performance. Documents analysis and recommendations.
• Effectively communicates with clients, peers and supervision by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his/her audience. Develop and maintain relationships with clients, peers, vendors and management.
• Works in cooperation with IT Security to ensure that we are in compliance with Enterprise Security standards and that the company's Network security is not compromised.
• Supports NERC-CIP compliance and ensures that electronic and physical security policies are followed.
• Jointly participates with Security and Administration to develop satisfactory backup and restore practices as well as disaster recovery planning and testing.
Participates in establishing processes and procedures that streamline and reduce costs.
• Participates in managing and improving costs of budgeted Capital and Operational and Maintenance activities.
• All other duties and projects as assigned.
• Performs other duties as assigned
• Complies with all policies and standards
QUALIFICATIONS
Required Education
Bachelor's Degree in computer science, engineering, or information technology
Required Experience
5+ years experience in technical network support, or an equivalent combination of education and experience on a year-for-year basis
Incumbent must effectively deal with the rapid technological and business change while maintaining enthusiasm and displaying sound judgment and common sense.
Preferred Qualifications
• Participation in continuing education courses and/or technical seminars is helpful.
• A successful academic or work background indicating a demonstrated ability to absorb information, apply conceptual skills in practical applications, and achieve desired results in a highly technical, operating environment.
• Experience with programming and/or scripting is a plus.
• Automation scripting skills using tools like Ansible, Python, and Powershell a plus.
• Working knowledge of Avaya first and then Cisco Communications Call manager and Unity Connection Voicemail, Contact Center Express and some Zoom and or Team Phones experience would be helpful but not required
Skills:
Unified communications, Voip, Cisco call manager, Ucce, Cisco voice, engineering, design system, Cloud, cisco ios, scripting, networking protocols, avaya, avaya call center, Administration, Moves adds
Top Skills Details:
Unified communications,Voip,Cisco call manager,Ucce,Cisco voice,engineering,design system,Cloud,cisco ios,scripting,networking protocols,avaya,avaya call center
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.