Location: Boston,MA, USA
The Team Lead of Underwriting will be responsible for working collaboratively across the organization to develop and deliver a customer experience that differentiates Plymouth Rock as a premier service organization. They will do this through supporting Underwriting staff as they evaluate new and renewal business for compliance with underwriting guidelines. The team lead will foster a culture that embodies our brand, working collaboratively with supervisors to deliver the highest quality. They will provide support and direction to agencies to improve their growth and profit objectives. They must be a problem solver who demonstrates the highest standard of service, flexibility, commitment and courtesy in dealing with customers, agents and co-workers.
Responsibilities Include: Develop staff through real-time feedback, coaching, and ongoing training
* Foster an environment that is team oriented, customer responsive, and quality driven Identify key issues from Quality Assurance Reviews and implement process for communicating, tracking, and resolving root cause Develop, coach and train new employees and existing associates in accordance with department procedures, regulatory changes, and major process improvements Assist in documenting and maintaining department procedures Become subject matter experts of department procedures, guidelines and provide feedback and input into potential enhancements Be available and approachable to address thoughtfully escalated issues, complaints, questions and inquiries Function in supervisory capacity when supervisor is unavailable or/and out of office Capable of working independently with minimal supervision Set a professional example in both approach and work ethic Other duties and special projects as assigned
Qualifications:
* A four year college degree
* Prior or current experience in a customer facing role Plymouth Rock product knowledge is required Ability to adapt and remain positive in a changing environment Excellent organizational skills Exceptional analytical, critical thinking and problem solving skills Excellent written and oral communication skills Ability to multi-task and work under pressure Ability to listen and demonstrate good judgment while providing superior service to our agents and customers
Why work for us:
* 4 weeks accrued paid time off + 9 paid national holidays per year
* Tuition Reimbursement
* Low cost and excellent coverage health insurance options (medical, dental, vision)
* Gym membership reimbursement
* Robust health and wellness program and fitness reimbursements
* Auto and home insurance discounts
* Matching gift opportunities
* Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
* Various Paid Family leave options including Paid Parental Leave
* $3,000 one-time bonus payment on health insurance waiver
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent .
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