Company Overview
Digital Risk is the largest outsourcing provider to the mortgage banking industry. Focusing on Making Mortgages Safe by using advanced risk analytics, the company is focused on restoring stability to the mortgage industry. Being the leader in end to end mortgage fulfillment, quality control, valuations and due diligence can only be accomplished with a commitment to provide the highest level of care for our most valuable asset, our people. Connecting and growing our team members rests on three pillars:
- Designing a supportive, winning team culture that provides stability and financially rewards strong performance
- Providing opportunities for personal and professional development
- Committing to innovation and technology in order to remain an essential service provider for the industries we support
Position Overview
The Underwriting Team Manager (TM) primary responsibilities include guiding the underwriters to daily, weekly and monthly production goals, while ensuring the quality and integrity of the loans are maintained. The Underwriting TM will be responsible for having one–on-one coaching sessions with the team members to instill awareness of the team member's goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The TM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for underwriter decisions. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Must be able to work hybrid mode.
Essential Job Functions
- Manage and lead a team consisting of 8-12 Underwriters
- Manage daily production and quality expectations to achieve monthly business goals and quality service levels
- Perform random reviews of initial credit decisions to ensure accurate disposition and track relevant feedback per licensing regulations
- Collaborate and calibrate with other Underwriting Managers to ensure and best practices and lessons learned are shared
- One-on-One coaching, weekly or as needed, for team members who are not meeting the production and/or quality expectations (document, track, and inform Quality and Unit Manager of any recurring performance issues)
- Hold daily huddles to discuss results from previous days, changes, provide feedback, etc.
- Function as a SME and lend assistance for questions and scenarios
- Send daily production emails with quality/production tips, current production challenges, plans to maintain SLAs, etc.
- Ensure trends are provided to Quality and Unit Manager for implementation of job aids, training tool updates, etc.
- Maintain current knowledge of lender and investor requirements
- Review and assist in resolving in-line QC or post-closing issues as they relate to underwriting
- Ensure that relevant action plans are followed and completed
- Assist Processors/Loan Officers in understanding underwriting decisions and conditions
- Calibrate with Unit Manager and Processing Managers to ensure adequate support and coverage is available to meet monthly targets
- Oversee that loan assignments are compliant with licensing requirements
- Monitor and approve timecards in ADP
- Address personnel issues with guidance from Unit Leader and Human Excellence team, as necessary
- Complete performance reviews
- Ensure no Personal and/or Proprietary Information (PPI) is present in team area
Monthly Goal Expectations:
- Manage team members to deliver a consistently exquisite experience for the client's customers by meeting customer satisfaction objectives, and ensure monthly initial credit decisions are completed within established SLA target
- Manage risk and quality by ensuring team members are properly licensed, ensuring In-line QC and post-closing audit results are within established targets, and loan decisions are compliant with ECOA regulations
- Manage daily productivity of the team to achieve established daily average dispositions per day (initial credit approvals, declines, counter offers, etc.)
- Document monthly conversation with team members, as well general huddles held, and/or specific feedback/direction given to the team member
- Demonstrate a commitment to diversity and model behaviors which value each individual for their unique contribution and create an environment that allows each employee to reach their potential
Required Skills and Behaviors:
- Minimum 3+ years recent Manual Underwriting experience
- Minimum 2+ years Underwriting Team Management experience
- Acts as a champion for the customer/client, ensuring decisions and actions help achieve their goals
- Ability to manage risks while ensuring optimal value and outcomes are achieved
- Demonstrate a bias for action and a commitment to achieving sustainable results
- Demonstrate visible commitment to Digital Risk and client core values
- Ability to develop and align the talent needed to meet business goals
- Strong analytic, interpersonal, and verbal and written communication skills
- Detail oriented
- Ability to work in a flexible and production-oriented environment
- Strong leadership skills
- Must be able to work in a high stress environment while delivering a high-level of customer service
- Must be willing and able to work as part of a team
- Good computer knowledge-paperless environment
- NMLS-MLO Licensure preferred
- Candidates must be available to work outside of normal business hours when necessary
Digital Risk is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.