Location: Urbandale,IA, USA
The Hearing Coordinator - Junior has responsibility for contacting and scheduling hearing representatives. Once scheduled, the Hearing Coordinator must relay pertinent information to internal office personnel within very strict timeframes.
What you will do
* Contact hearing representatives via phone to discuss hearing schedules, hearing representative availability and hearing representative fees
* Use a basic database to input and extract information using a set of program commands
* Access alphabetized information from various representative directories
* Maintain detailed logs of phone contacts and phone conversations via input on a PC
* Verify all work processed to ensure timely handling and that the work is complete and accurate
* Act in a courteous and professional manner in performing job functions
* Attend work on a regular basis
* Accomplish clerical procedures necessary to accomplish the essential functions of the position
* Ability to process billing in a timely manner for accounting
What experience you need
* Associates degree (A.A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.
* Previous office experience with an emphasis on customer service
* Experience in dealing with dated materials and/or strict adherence to time limits
* Microsoft Excel (Spreadsheet software) and Microsoft Word (Word Processing software) or Google Suite applications
* Basic understanding of PC functions
What could set you apart
* Preferred experience in scheduling/organizing tasks
* Ability to listen, comprehend and actively participate in telephone conversations
* Attention to detail and good organization skills.
* Clear, pleasant speaking voice
* Ability to read, learn and retain state regulations, PC functions and department procedures
* Ability to use the keyboard to input, access, view and interpret data on a PC
* Ability to evaluate the information to make independent decisions
* Excellent written communication skills
* Organization of work duties and performing job functions independently