Job Summary: We are seeking a highly skilled Unified Communications Engineer to join our team. This role requires expertise in enterprise telephony design, deployment, and operations, along with a strong background in unified communications technologies. You will work with various communication platforms and protocols to support a wide range of telephony and conferencing services.
Key Responsibilities: - Manage and support Unified Communications systems, including Unified Communications Manager 10.5+, Communications Manager Express, Unity, Unity Express, Unity Connection, and Cisco Emergency Responder.
- Configure and maintain Cisco Voice Gateways, Unified Presence Server, and Communicator.
- Administer and support session border controllers, including Oracle and Cisco CUBE.
- Design, deploy, and manage enterprise telephony systems, including video conferencing solutions (both SaaS and on-premise).
- Work with telephony protocols such as SIP, H323, MGCP, SCCP, and RTP.
- Support multiple telephony services including analog PSTN, PRIs, and SIP trunking.
- Provide design and operational support for web conferencing systems (audio and video).
- Collaborate on the design and optimization of call centers and contact center technologies as needed.
Required Qualifications: - Extensive experience with Unified Communications Manager 10.5+, Communications Manager Express, Unity, Unity Express, and Unity Connection.
- Experience with Cisco Emergency Responder and Cisco Voice Gateways.
- Familiarity with Oracle and/or Cisco CUBE session border controllers.
- Proficient in enterprise telephony design, deployment, and operational management.
- Strong understanding of telephony protocols including SIP, H323, MGCP, SCCP, and RTP.
- Experience working with multiple telephony services (analog PSTN, PRI's, SIP trunking).
- Experience with video conferencing equipment and systems (SaaS and on-premise).
Preferred Qualifications: - Experience with web conferencing design and operational support, including both audio and video solutions.
- Prior experience with contact/call center solutions.
- Cisco certifications such as CCNA Collaboration or CCNP Collaboration.
- Familiarity with network infrastructure and security as it pertains to voice and video communication systems.
- Experience with cloud-based telephony systems and integrations.
- Strong problem-solving skills and the ability to troubleshoot complex unified communications environments.
- Excellent written and verbal communication skills.