Unified Communications Services Engineer
: Job Details :

Unified Communications Services Engineer IT Voice SystemsFull Time80616BRJob Summary The Unified Communications Services Engineer will oversee the implementation, maintenance, and operations of the University's Digital Workplace Unified Communications Services systems and infrastructure. This role will provide engineering and technical support for digital workplace communications infrastructure and services to ensure systems are operating at the highest efficiency. The Unified Communications Services Engineer will assist in configuring, troubleshooting, and maintaining University telephony equipment across multiple platforms in addition to Zoom Digital Workplace Services. The role may involve providing technical and training assistance to other IS teams and ensuring that industry best practices are applied across all relevant technologies and procedures. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. The salary range for this position is $84,400 - $180,000 (Annual Rate).Department Description University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audio-visual technology, video conferencing, and collaboration platforms.Required Qualifications Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.3 to 5+ years Experience working in one or more of the following fields: unified communications, information technology, Zoom Digital Workplace, or network operations.Ability to perform complex analysis and take a lead role in the design, specification and installation of distribution and access electronics.Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues.Strong written and verbal communication skills.Able to establish and advance positive working relationships.Strong organizational skills and ability to balance competing priorities.Strong demonstrated problem-solving skills.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.Ability to think creatively and propose innovative ideas.Preferred Qualifications Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)Experience supporting large-scale telephony implementations and upgrades.Experience supporting large-scale Zoom Digital Workplace Services.Demonstrated hands-on experience with network transport, design, planning, and implementation.Knowledge of voice applications and unified communications service networks.Experience with service management, asset management, and billing tools.About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization CampusJob Code and Payroll Title 007566 COMM AND NETWORK TCHL ANL 3Job Category Clinical Systems / IT ProfessionalsBargaining Unit 99 - Policy-Covered (No Bargaining Unit)Employee Class CareerPercentage 100%Location San Francisco, CACampus Mission Center Building (SF)Work Style HybridShift DaysShift Length 8 HoursAdditional Shift Details M-F, 9am-5pm, as required after hours support#J-18808-Ljbffr