Job Summary . PRIMARY OBJECTIVE OF POSITION: Distribute clean uniforms to colleagues, receive soiled uniforms and ensure proper cleaning of such. Coordinate cleaning of guest and hotel management laundry/dry cleaning, assists with mending of uniforms, operates small washing machines and coordinates and maintains cleanliness in laundry area workspace. Requirement . RESPONSIBILITIES AND JOB DUTIES:
- Collect dirty uniforms and issue clean uniforms to designated colleagues.
- Legibly document information on uniform slips and distribute accurately.
- Legibly document information on uniform cards for new colleagues; issue and make necessary alterations for new colleague uniforms.
- Size, issue and properly document uniforms for temporary/part time colleagues.
- Issue designated cleaning rags/service towels to F&B colleagues; transport soiled cleaning rags to Laundry for cleaning. Maintain designated par levels.
- Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by Service Company.
- Inspect condition, charges and number of cleaned items received from service company; resolve any discrepancies.
- Organize all cleaned laundry/dry cleaning and uniforms into designated order and racks.
- Monitor and maintain the orderly and clean condition of the uniform room.
- Remove substandard uniforms from circulation and reassign replacements.
- Monitor and maintain accurate records of all assigned and unassigned uniforms.
- Distribute all paperwork to designated colleagues/departments.
- Process guest requests for pressing and minor repairs of clothes as assigned.
- Attend to all sewing requirements for the guests and consult any doubts with them when necessary.
- Work with little or no supervision.
- Coordinate pick up of soiled hotel linen and delivery of cleaned hotel linen from laundry Service Company.
- Inspect condition, charges and amount of cleaned hotel linen received from Service Company; resolve any discrepancies.
- Issue designated table linens to F&B personnel according to departmental procedures (if applicable).
- Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager.
- Maintain close liaison with laundry Service Company to ensure the service provided meets the hotel's standards.
- Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
- Monitor and maintain designated supply levels.
- Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
- Promote positive relations with guests and employees.
- Successful completion of the training/certification process.
- Complete inventory of uniforms and hotel linens as assigned.
- Complete special projects involving mending/sewing as assigned.
- Sorting and documenting dirty and clean hotel linens.
SPECIAL SKILLS REQUIRED: • Ability to do basic arithmetic. • Basic knowledge of sewing and tailoringrepair work. • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
EDUCATION REQUIRED: High School Diploma or equivalent preferred.
EXPERIENCE REQUIRED: Previous seamstress/tailor experience preferred.
LICENSES OR CERTIFICATES: None needed. EOE, Including Disability/Veterans Terms of employment . Full time