Job Details: Provides coordination, clerical and administrative support to the health care team on patient care units. Maintains a customer focused approach establishing effective communication between the health care team and the patient, family/significant other. Responsibilities:
- Communication - Demonstrates the ability to process and interface appropriate information between the health care team and the patient, family/significant other to ensure quality patient outcomes.
- Secretarial - Maintains the flow of telephone communication through appropriate information gathering and relay.
- Documentation - Appropriately transcribes MD orders and pertinent patient information.
- Reception Services - Greets and directs all customers in a friendly and courteous manner.
- Scheduling Patients - Appropriately schedules patients for all needed services.
- Forms Management - Maintains knowledge of general Hospital and unit specific forms, ensuring adequate supplies are available at all times. Maintains daily logs and/or renewals for patient updates. i.e. DNR, Fall risk, etc.
- Unit Specific Competencies - See attached.
- Maintains all components of chart, i.e., thins, fills, inserts, labs, etc.
- Acts as preceptor for all orienting and new unit coordinator.
- Ensures that the documentation for admission, transfer and discharge processes are completed.
- Performs any other duties as assigned.
Experience:
- Additional training or education in the health care/medical terminology field desirable. Well developed interpersonal and communication skills.
Education:
- High School Diploma or equivalent education/experience required
Licenses/Certifications:
Other:
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