Unit Customer Service Specialist
: Job Details :

The Unit Customer Service Specialist / Secretary carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Greet new and existing patients upon their arrival to the unit. Provide a welcome round to the hospital for each patient. Schedule patient appointments. Answer call lights promptly and courteously. Ensures all team members response to call light in a timely manner (less than 2 minutes). Organize and maintain patient charts. Review test and labs to ensure all are collected and completely timely. Ensures all staff have locators and they are working promptly. Ensures all physician (MD) consults are called. Orders necessary items for the department. Completes work orders for equipment repairs and/or maintenance issues. Stocks all areas with needed supplies. Completes an EPIC workflow: admission and discharge. Maintains clean work space free of clutter. Wipes area down each shift. Maintains rovers and verify all are accounted for each shift. Compl...Customer Service Specialist, Customer Service, Specialist, Retail, Healthcare, Patient