Job Summary: The Unit Secretary-Acute Care Tech performs under the direct supervision of the RN and is organizationally accountable to the Patient Care Coordinator and/or the Patient Care Manager. When performing Unit Secretary duties, he/she is responsible for the secretarial aspects of patient care and the environmental management of the work unit. Demonstrates the knowledge and skills necessary to provide reliable assistance to the members of the team including nurses, manager, and physicians. Demonstrates good customer service skills when interacting with patients, visitors, and co-workers. Helps ensure that the unit runs efficiently. When performing Acute Care Tech duties, he/she is involved in the implementation phase of the nursing process and is delegated tasks to achieve quality patient care. Performance Expectations:
- Demonstrates the knowledge and skills necessary to provide reliable assistance to the members of the team including nurses, manager, and physicians. Demonstrates good customer service skills when interacting with patients, visitors, and co-workers. Helps ensure that the unit runs efficiently.
- Demonstrates technical aptitude for performing secretarial and general unit duties.
- Demonstrates the ability to effectively communicate and interact with patients, families, visitors & the whole health care team.
- Demonstrates skills to maintain a safe and clean work environment.
- Embraces and practices We CARE philosophy in all aspects of patient, visitor, co-worker, employee and non-employee interactions.
- Must be able to operate the following equipment/machines: General office equipment - telephone, fax, scanner, label printer, computer, call light system
- Demonstrate ability to observe and document handwashing observations per policy.
- Demonstrate ability to be a 1:1 sitter
- Demonstrate ability to print off reports from EPIC
- Demonstrate ability to make service rounds
- Demonstrate ability on ordering supplies in Lawson system
- Demonstrate ability to make patient appointments and discharge phone calls
- Demonstrate ability to operate the AAA scheduling system
- Demonstrates the ability to promote a culture of caring through compassionate care, teamwork, and courtesy in all interactions with customers, both internal and external.
- Demonstrates financial responsibility by using supplies in a cost efficient manner.
- Must be able to wear Personal Protective Equipment (PPE) when handling ALL Hazardous drugs and contaminated body fluids and materials (PPE includes but is not limited to: nitrile gloves, disposable hazardous drug safe gowns, face shields, fitted tested NIOSH certified N95 respirator mask).
Qualifications:Education/Skills: High School Diploma/GED and completion of an approved Nurse Aide training course required. Successful completion of Acute Care Technician course at FGH during clinical orientation required. Will meet requirements of Primary Stroke Center. Will have 2 hours of stroke education during orientation and 1 hour of stroke education annually.Work Experience: Prior experience working as a Nurse Aide preferred. Certification/Licensure-DUE UPON HIRE
Additional Certification/Licensure - Obtained based on required timeframe below
Within 30 Days of Employment Required Mental Demands: Ability to perform as a team member, cooperate with others, follows directions precisely, demonstrate initiative, and function under stress.