Job DescriptionThe Unit Clerk performs clerical duties and coordinates the communication of a unit to assist with patient and family-centered care activities. Ensures the flow of operations for the assigned nursing station/area is timely and efficient.Responsibilities
- Performs a variety of clerical duties necessary to help patient care activities. Initiates, assembles, and maintains patient charts under established procedures.
- Prepares patient labels/armbands as needed for incoming unit admissions.
- Processes patient admissions, transfers, and discharges. Informs team members of reports and other pertinent information.
- Greets patients and visitors in waiting areas, directing them to other departments, and keeping them informed of wait times.
- Answers telephones and manages the patient call system. Serves as an information resource to patients, staff, and visitors. Interacts appropriately with all age groups.
- Completes and maintains unit and patient records, files, forms and documents related to work area management and patient care to include admissions, surgeries, transfers, discharges, medical records.
- Maintains organized work area of records, files, forms, and reference documents. Checks, updates and maintains facility boards, pneumatic tube system and telemetry box reconciliation according to departmental policy, procedures and/or guidelines.
- Prepares reports, purchase orders, projects, memos and letters using computer programs.
- Prepares and sends documents via facsimile; maintains patient confidentiality in accordance with HIPAA regulations and MSRH hospital policies.
- Tracks call light response time for the unit as needed. Assigns and distributes communication devices to appropriate staff.
- Performs work area duties as directed by the nurse or physician. Runs errands, retrieves supplies and transports patients.
- Maintains par levels of inventory including requisitions/forms and stocks work area supplies and equipment.
- Coordinates transportation for patients and patient items as delegated.
- Fulfills the role as a patient sitter when necessary.
- Other duties as assigned.
Qualifications
- Knowledge of Windows-based software packages. Basic computer experience required.
- Ability to demonstrate excellent interpersonal skills and interact in a positive manner with patients, families, staff, physicians and the community.
- Organized, accurate, detail oriented, ability to prioritize, multi-task, and meet demands.
- Excellent telephone etiquette skills.
- Promotes a culture of safety and is proactive with implementing initiatives.
EDUCATION:
- High School Diploma / GED Equivalent
LICENSE AND CERTIFICATION:
EXPERIENCE:
- 1 year of equivalent hospital experience required. Experience with Epic is preferred.
About Us
Benefits Overview UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.