Location: Quakertown,PA, USA
Full-time position currently available in Allentown, PA.
GENERAL DUTIES AND RESPONSIBILITIES:
* Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
* Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
* Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
* Opens, closes, and services every type of deposit product, able to take and disburse loans.
* Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
* May ensure daily office settlement.
* Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train personnel on the information obtained from attending committee meetings.
* Assists in processes and prepares branch cash and settlement.
* Able to relate to other people beyond giving and receiving instructions.
* Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
* Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
* Required availability of all operating branch hours which can include holidays and weekends.
* Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:
* Must be proficient in all aspects of job.
* High School diploma or equivalent.
* Complete Universal Banker Certification Checklist.
* Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
* Successful in motivating team members in all aspects of QNB's Service Excellence.
* Ability to lift and maneuver 25-30-pound coin bags.
* Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
* Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
* Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
* This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
* Must fulfill re-certification of Universal Banker I requirements annually.
* PA Notary
* Ability to solve problems and carry on without supervision.
PREFERRED TRAINING, EXPERIENCE, AND EDUCATION:
* Successful completion of Banking Fundamentals and Consumer Lending.
* Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.
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