Universal Banker Corporate Title: Universal Banker Department: Retail Reports to: Assistant Branch Manager Scheudle: In-office Salary: $20 - $22/hour Posted salary ranges do not include incentive compensation or any other type of renumeration.
Company Overview In 1948, Carver Federal Savings Bank was founded in New York City to serve African- and Caribbean-American communities that had been excluded from mainstream financial services. More than 65 years later, we remain dedicated to community development and financial inclusion. We are publicly traded and among the largest African-American-managed banks in the country. Based in Harlem, we primarily serve low- to moderate-income communities in the New York City metro area. We reinvest more than 80% of our deposit base back into the communities we serve. As we look to the future, Carver seeks to grow and become a premier financial institution, fueled by exceptional products, services, technology, and customer experience. That is where you come in. To help our bank reach the next level, we seek a talented, motivated, innovative, and proven compliance leader to join our executive team. Position Summary The Universal Banker responsibilities include acquiring new clients and cross selling community outreach/development. They are required to understand, enforce and be coached on the Bank's sales process. They are also responsible for processing customer transactions as well as informing customers about a variety of Bank products and services. Universal Bankers must be able to interact with customers in a professional and knowledgeable manner. Essential Duties and Responsibilities:
- Acquire New Clients - Demonstrate growth by acquiring new customers thru outbound calling, engaging customers, and following thru on teller referrals.
- Cross sell additional products and services to existing customers.
- Customer Outreach/Development - Schedule appointments and perform on-site visits or perform outbound telephone calls to community members/businesses to discuss financial solutions; a minimum of two visits/calls with community organizations per week.
- Follow up with customer's post-account opening at the following intervals: 10 days, 6 weeks and three months.
- Fulfill customer service requests to ensure customer satisfaction and retention
- Identify sales opportunities by turning a service issue into a sale (especially life event changes).
- Promote alternate channel delivery (Online Banking, Debit Card, ATM) making day-to-day banking more convenient for customers.
- Responsible to perform service behaviors as measured in the bank Customer Service Shopper Program, toward the achievement of maximum customer satisfaction and the highest branch ratings.
- Process customer transactions face-to-face, such as cashing checks and handling deposits, withdrawals, money orders, and cashier's checks
- Provide exceptional customer service in response to customer needs and requests
- Adhere to all applicable laws, regulations, Bank policies and procedures, including the Bank Secrecy act, Anti Money Laundering laws, Office of Foreign Asset Control requirements and other regulatory requirements.
Additional Duties
- Open new financial relationships
- Deepen existing financial relationships thru cross-selling
- Sales referrals to internal partners (e.g. Lending Group, Investment Group)
- Set appointments for account reviews
- Outbound telephone calling
Background and Experience:
- High School diploma or equivalent
- Minimum of two years in a sales position preferred
- Ability to make sound judgments based on given information
- Excellent communication and interpersonal skills
- Prior experience working with the general public required
- Prior experience in retail or cash handling roles
- Computer Savvy
- Must be customer-focused
- Must detail-oriented and able to work with numbers quickly and accurately
- Basic Accounting knowledge is a plus
- Adheres to sales processes and action plans
- Listens to and acts upon instructions
- Demonstrates accountability
- Excellent verbal communication, interpersonal and problem-solving skills
- Team oriented
- Microsoft Excel and Word experience preferred
EEO Statement: Carver Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other protected class.