Universal BankerWe are looking for an attentive, dynamic individual to join our amazing team.The Universal Banker is a dual purpose role, performing Teller and Customer Service functions.This person will fulfill a variety of responsibilities including, but not limited to:Responsibilities
- Act as the front line of our bank, fulfills a fundamental role in achieving customer satisfaction
- Conduct routine transactions (cash checks, accept deposits and loan payments, process withdrawals, etc.)
- Work in an accurate and efficient manner in accordance with established policies and procedures
- Open accounts including checking, savings, certificates of deposits, IRA, and much more.
- Troubleshoot issues, follow up on solutions and proactively contact customers regarding potential needs.
- Assess customer needs and introduce new products and services
- Go the extra mile to build trust relationships, customer loyalty, and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve customers' issues and provide relevant information
Skills and Qualifications
- High School Diploma or equivalent
- Comfortable communicating with clients in person and over the phone
- Proven working experience in customer-facing position(s)
- Previous cash-handling experience
- Strong time-management skills
- Attention to detail and mathematical skills
- Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
- Work with customers and co-workers in a friendly and professional manner
First Midwest offers competitive salaries and comprehensive benefits.Hours will vary due to the PB branch you are scheduled to work. Must be available to work till 6pm.First Midwest Bank requires a background check prior to employment.Pay commensurate with experience.EOEAbout First Midwest Bank of the OzarksFor over 50 years, First Midwest Bank has provided the area with innovative banking products and hometown customer service. We know that in an ever-changing digital world we need to adapt and grow to meet our customers' needs.Job Type: Full-time