Job Title: University Club of Chicago Assistant General Manager
ASSISTANT GENERAL MANAGER PROFILEUNIVERSITY CLUB OF CHICAGOCHICAGO, IL
ASSISTANT GENERAL MANAGER OPPORTUNITY AT THE UNIVERSITY CLUBOF CHICAGOThe University Club of Chicago (UCC) has an exceptional opportunity for candidates with a successful track record of leadership and high-end hospitality operations management. We are conducting the Assistant General Manager (AGM) search for this premier city club rated atop Platinum Club of America every year since the inception of the award and located in “the Loop” in Chicago. The ideal candidate will assume a true “number two” position as part of a high-performing, tenured team. The position is a career milestone in preparation for a candidate's next leadership phase as a private club General Manager.Successful candidates should have a strong track record of exemplary leadership in high-end club operations, extensive task, and project management experience, member communications and publications expertise, and experience mentoring and developing their teams.UNIVERSITY CLUB OF CHICAGOLocated in the heart of downtown Chicago, the University Club offers members and guests world-class amenities including six unique dining venues, 59 beautifully appointed guest rooms, state-of-the-art squash and athletic facilities, 13 private event spaces, and much more. Established in 1887, this member-owned private social and recreational club has significantly impacted the City's cultural landscape.The membership is committed to fostering an appreciation of literature and the arts and to providing a space where members can explore many intellectual and cultural pursuits. College or university graduation remains the requirement for membership, and nearly every business and profession are represented within the diverse network of members.The UCC has an extensive and active food and beverage and events program. The club's centerpiece, Cathedral Hall is adorned with painted glass windows by artist Frederic Clay Bartlett (a club member) and coats of arms representing distinguished universities in the United States and Europe. Cathedral Hall is used for special events and is a popular wedding venue.When visiting the city, members and their guests can retreat to the 59 sophisticated and classically furnished guest rooms; some with stunning views of the city and the lake.Athletics is another integral part of the club and spaces include six international squash courts, one doubles court, a strength training center, a cardio squash center, a golf training center, and an aquatic and group exercise center.ASSISTANT GENERAL MANAGER JOB DESCRIPTIONThe AGM works closely with the general manager and is responsible for the general operations of all functions relating to Food and Beverage, Athletics, Front Desk, Housekeeping, Membership, Rooms, Programming, Special Events, and the Engineering department.
- Serves as a steward of the Club's treasured workplace culture.
- Manages all aspects of the Club in the absence of the General Manager.
- Ensures high standards of the F&B department are adhered to and creates a rewarding member experience.
- Oversees staffing and general operating procedures for Athletics, Communications, Front Desk, Housekeeping, Membership, Programming, Special Events, and Engineering departments.
- Assists the General Manager in developing and implementing long-range and annual plans, operating reports, forecasts, and budgets.
- Monitors safety conditions and employees' conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.
- Maintains contact with members, guests, and employees daily.
- Ensures the highest standards for food, beverage, and other club services.
- Participates in ongoing facility inspections throughout the Club to assure that cleanliness, safety, and other standards are consistently attained.
- Oversees the care and maintenance of all the club's physical assets and facilities.
- Serves as an ad-hoc member of appropriate committees as determined by General Manager and Board of Directors.
- Assists in the planning of facility improvements, remodeling, construction, and repair.
- Handles selected member and guest complaints and advises the General Manager about appropriate corrective actions taken.
- Maintains responsibility for sales, expenses, and revenue goals for their dedicated departments.
CANDIDATE QUALIFICATIONSThe ideal candidate:
- Has at least five years of management experience in a similar, high-end hospitality environment.
- Is a passionate and highly motivated, detail-oriented professional.
- Has a fundamental understanding of what constitutes a “Platinum Club experience,” and the proven ability to execute to that level.
- Remains calm under pressure and proactively anticipates and resolves conflicts or complaints.
- Is collaborative with and additive to department manager meetings.
- Is articulate and possesses strong verbal and written communication skills.
- Demonstrates respect and earns the respect of their staff and other department managers.
- Has a verifiable track record of successfully leading and growing dynamic service operations.
- Has technology skills including Microsoft Office, POS systems, and social media.
- Has strong listening skills and can filter ideas to the most important and viable options for execution.
- Has the ability to interact effectively with diverse constituencies.
- Is a professional with a verifiable, positive career track.
- Aspires to progress to a GM role with a continuous desire to improve.
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
- A bachelor's degree with a focus on hospitality management is preferred.
- In lieu of the degree, substantial private club or hospitality experience will be considered.
- Possessing the designation of CCM or in pursuit of this certification is preferred.
SALARY AND BENEFITSSalary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package, including association membership.INSTRUCTIONS ON HOW TO APPLYPlease upload your resume and cover letter using the link below. Prepare a thoughtful cover letter addressed to John Spidalette, General Manager and Chief Operating Officer, clearly articulating your alignment with this role and why you want to be considered for this position. You must apply for this role as soon as possible but no later than Monday, December 9, 2024.If you have any questions, please email Katy Eliades: ...@kkandw.comLead Search Executive:J.G. Ted Gillary, CCM, CCE, ECM, CMAA FellowSearch & Consulting Executive313-###-#### (M) – Beverly Hills, MI...@kkandw.com#J-18808-Ljbffr