Location: Elizabeth City,NC, USA
The Division of Academic Affairs provides leadership in developing and maintaining quality academic programs and support services that contribute to the achievement of the university's mission, and for the Institutional Effectiveness of the Division-including assessment, planning, budgeting, linking budget to goals, SACSCOC (Southern Association of Colleges and Schools Commission on Colleges) and the use of assessment results in decision making and continuous improvement. ECSU strives to be recognized as a student-centered university with emphasis on excellence in teaching and learning, for its excellence in scholarly activities, and for its outstanding service and engagement with local, regional, national and global communities.
Description of Work
The University Program Associate will work with a range of stakeholders including faculty, staff, students, civic and community partners, alumni and institutional leaders. Must demonstrate the ability to complete seminal tasks that will shape the future of Elizabeth City State University including: managing program-based processes to increase the engagement of students, and faculty; design and implement project protocols, templates and procedures; assist with the collection, analysis and display of data in charts, tables or other formats; prepare abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation; manages in conjunction with key faculty and administrative stakeholders department and divisional retention efforts to include high school transition programs; collaborates with the Office of Sponsored Programs to monitor and execute funds requests for expenditures of federal, state and university grant awards; manages and develops program-based processes that will promote the economic, social and environmental progress of Northeastern North Carolina; and supervises departmental marketing and registration efforts - this includes running traditional and non-traditional registration efforts, downloading registration information, database management and answering event-related questions.
Competencies/Knowledge Skills, and Abilities Required in this Position
Knowledge - Program and Organization: Knowledge of policies, procedures and precedents affecting program area(s). Ability to analyze and explain how policies or procedures apply to programmatic and client needs. Operational knowledge of the purpose of the program's organization including its mission, services, clients and measures of business effectiveness. Ability to assess needs and assure assistance is appropriate to the situation. Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently. Ability to modify processes using applicable technology, web-based data systems and programs.
Program Administration: Ability to administer an aspect of a program or functional area. Ability to make recommendations for program expectations and direction. Ability to identify and understand issues, client needs and problems of a recurring nature to effectively address and resolve situations. Ability to track and monitor program outcomes. Ability to collect, research, and analyze information for processing, monitoring, or measuring data. Ability to develop internal processes and prioritize workload. Ability to generate reports with varying standards of application. Ability to reconcile and manage accounting records of moderate variety and complexity, including preparation of financial statements and reports.
Customer Service: Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and make recommendations within established guidelines to meet competing needs. Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients. Knowledge of the value of program services to the client and how to deliver those services.
Communication - Verbal/Written: Ability to explain the application of processes and procedures using sources that clients can reference. Ability to convey information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures or other sources. Ability to speak in terms of business results and goals in addition to using technical terms. Ability to compose communication describing the work, resolving an issue, or initiating or terminating a procedure. Ability to draft internal policy and work processes. Ability to create presentations using a variety of media to convey meaningful information to an individual or group
Information/Records Administration: Ability to access, review, compile and store multiple sources of data and information to generate appropriate criteria for reports. Ability to determine sources and gather information, via interviews, surveys and other methods, to complete work in assigned program area(s). Ability to research, compile, explain, and present data. Ability to clarify the rationale for the information/records management policy and practices. Ability to train clients in how to use software, databases and related forms and tools
Leadership: Ability to lead or supervise lower level staff in the performance of program activities and/or functions. Ability to mentor and assist others. Ability to train individuals and groups in area of expertise.
Minimum Training and Experience
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
License or Certification Required by Statute or Regulation Management Preferences Class Salary Range 35.589-64,499 Position Recruitment Range 35,589-51,351 Position Category Staff Position Status Permanent Full Time FLSA Non Exempt Work Hours (i.e. 8:00-5:00pm, etc.) 8:00 a.m. - 5:00 p.m. Work Schedule (i.e. Mon-Fri, Rotating Shifts, Etc.)
Monday - Friday