US-CA-Remote - Fulfillment and Delivery Senior Director/Vice President
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US-CA-Remote - Fulfillment and Delivery Senior Director/Vice President

Job Description

OVERVIEW

Transcorp Services LLC is seeking a Fulfillment and Delivery Senior Director/Vice President for the Fulfillment and Delivery team.

Who we are: At Transcorp, we're not just a delivery company; we're the force behind faster, smarter, and more reliable fulfillment. Join a team that's transforming the way products move, creating better jobs, and delivering at unprecedented speeds. We're not just growing; we're redefining what it means to deliver.

About our Fulfillment and Delivery team: The Fulfillment and Delivery team fulfills customer orders for Transcorp's retail partners. We strive to provide exceptional service to every customer, maximize efficiency in our operations, and create a safe and fulfilling workplace for our team members.

Highlights: The Vice President/Senior Director will work remotely within designated region(s) with regular travel to retail and Hub locations. The Vice President/Senior Director is a leadership role reporting to the President, and is responsible for the performance and P&L of the delivery operations. As a Vice President/Senior Director, you will lead the site and delivery teams.

ABOUT THE JOB

As a Vice President/Senior Director you will be responsible for the management and development of Fulfillment and Delivery Supervisors and Managers, leading site and delivery teams to achieve planned metrics goals, developing and executing change management solutions, and ensuring efficiency, accuracy, quality control, and professionalism through every step of the picking and delivery process.

Serve as owner and leader for on-the-ground retail operations teams

Lead, manage and develop a multi-level, diverse and geographically dispersed team

Build a high-performing team of associates, supervisors, and managers who deliver exceptional customer service and business results

Build an employee culture that makes Transcorp an employer of choice

Establish and execute recruiting goals for managers and recruiters

Serve as a critical thought partner and collaborator to cross-functional teams, retail partners, and vendors

Partner with cross-functional teams to build and execute strategies to engage, recognize and support the site and delivery teams

Demonstrate high emotional intelligence and ability to lead, coach, and manage a diverse workforce

Create and implement operational strategy

Identify operational opportunities and deficiencies to implement new processes

Lead initiatives that support operating efficiency, growth and profitability goals

Provide operational perspective to senior leadership including logistics to ensure best practices and protocols

Ensure necessary resources and tools are available to to support long term vision and goals

Develop and maintain retail partner relationships

Professional-level written and verbal communication

Exemplify the highest standards of professionalism and integrity to promote the culture, values, and mission of Transcorp

Regular business travel (approximately 40% travel) to regions/zones

Perform other duties as assigned

ABOUT YOU

Experience working with and managing diverse and multi-level teams

Possess strong motivational and leadership skills

Eligible to work in the United States

Valid Driver's License

Must have a smartphone with a data plan (Eligible for partial phone bill reimbursement)

Must have access to and the ability to safely operate a reliable car and automobile insurance coverage

Flexible schedule with availability to work holidays, evenings, and/or weekends

Bachelor's degree or equivalent work experience

10+ years of experience as a leader in operations, retail stores, or similar (grocery, ecommerce, retail, or similar related experience preferred)

Excellent interpersonal communication, organization, planning, and prioritization skills

Superb talent evaluation skills to vet and select the right talent for site and delivery teams

Demonstrated success as a manager of managers. Passion for leading and developing hourly associates, supervisors, and managers

Commitment to exceptional customer service and operational execution. Build a culture of excellence for your team. Continuously identify and eliminate waste as we strive to deliver best-in-class service with industry-leading efficiency. Lean Six Sigma or similar experience preferred

Confront operating with the ambiguity, expectation of change, and rapid pace of play that comes with working at a startup

Data-driven mindset. Interpret dashboards and reports, and use data storytelling to quantify and illuminate improvement opportunities, as you work with cross-functional stakeholders to refine our operating model

BENEFITS OF JOINING OUR TEAM

Medical, Dental & Vision eligible as of the date of hire

401(k) with company match

Competitive Pay

Paid company holidays

Paid Time Off

Mileage Reimbursement

Partial Cell Phone Reimbursement

ABOUT TRANSCORP SERVICES LLC

At Transcorp, we believe in doing things differently. As a part of our team, you're not just an employee; you're a key player in transforming the delivery industry. Here's what makes us stand out and why you should be a part of the Transcorpteam:

Accelerate your career with us. Our fast-paced environment rewards ambition and reliability with competitive pay and dependable hours.

Own Your Role

Be a key player in our success. We empower you to own your role, whether you're behind the wheel or packing orders in our warehouse.

Speed and Innovation

Join the company at the forefront of speed and innovation. We're not just delivering products; we're setting new industry standards.

Dynamic Environment

Be a part of a dynamic team that's not afraid to challenge the status quo. Your ideas matter, your contribution counts, and together, we're pushing the boundaries of what's possible.

At Transcorp, we're not just delivering to our customers; we're delivering better careers. Join us on this exciting journey, and let's transform the future of fulfillment together.

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