Actionstep believes that lawyers and their staff provide a critical service to our society. We strive to build the most powerful and effective software for law firms around the world to manage their practices and thrive. We endeavour to grow our business with the same integrity, creativity, and perseverance as we constantly invest in our product. JOB DESCRIPTION This role is part of the Partnerships Team, whose mission is to increase the value we provide our Customers through strategic partnerships with trusted and experienced Partners. The Partner Account Manager (PAM) is responsible for working to help attract and build an industry leading partner ecosystem. Internally, the PAM will help manage multiple Actionstep partner relationships and acts as the champion for our Partners at Actionstep. This role spans all internal Actionstep departments (sales, product, customer, legal, marketing, and ops) to scale and enhance the reach of each of our partnerships. Externally, the PAM serves as the champion for our Partner ecosystem and is responsible for developing and managing relationships, as well as driving growth across all facets of our Partnerships. Overall:
- Manage and own the overall relationship between Actionstep and our Partners
- Establish deep personal relationships with our Partners
- Drive onboarding, training, certification, enablement and ongoing education for Partners
- Represent the Partner point of view internally at Actionstep
- Represent the Actionstep point of view external with our Partners
- Develop annual account planning sessions to cover all facets of our Partnerships (sales, services, marketing, product)
- Plan and execute monthly Partner meetings focused on continuous Partner collaboration, improvement, and development
- Drive and own all Partnerships documentation for Partners
Sales:
- Collaborate with Partner to develop new pipeline and close new business
- Collaborate with Sales and Customer Success to manage pipeline, and ensure project timeframes and project costs are established in line with Actionstep best practices
- Collaborate with sales and teams to ensure accurate scoping, resourcing and estimations during the pre-sales process
Marketing:
- Assist with coordination of Partner marketing activities (events, conferences, webinars, sponsorships, white papers, etc.)
Requirements Required:
- 3+ years of relationship management, legal or consulting experience
- Ability to cultivate deep relationships and establish rapport with Partner stakeholders
- Team player with personable presence and ability to collaborate across all departments
- Strong relationship management and conflict resolution skills
- Excellent written, verbal, and oral communication with experience making presentations to key stakeholders
- Willingness to travel to industry locations, events, conferences, and client meetings as needed for Partners
Desired:
- Legal industry knowledge and experience
- SaaS Services Consulting experience
Expected Travel:
Benefits We offer a fantastic and inspirational working environment! • Flexible working • We are a team, we trust each other and we believe our best work happens when life and work is in good balance • Wear what you like to work • Take your birthday off • Socials and team building events, remote and in person • Relaxed and friendly team • Fantastic training and development opportunities