Location: Albany,NY, USA
Job Summary
In this role you will be responsible for designing and monitoring the user interface of MyBobs.com, customer-facing elements of related software, and other future digital products & services. You will develop meaningful digital experiences that are intuitive, user-friendly and delightful through effective information architecture, interaction design, visual design, usability evaluations and collaboration with cross-functional teams. You will play a critical role in the success of our fast-growing $200+ million eCommerce channel and in increasing the eCommerce share of $200+ billion overall company sales.
Reporting to the User Experience Lead, you will work alongside Product and Development teams to measure and optimize applications, guide creative choices, champion the end-user's needs and create the best user experience for our customers. You will research customer and stakeholder needs, surfacing opportunities for new development and improvements to existing features.
Who We Are
At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.
How We Will Support You
At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.
Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:
Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
401(k) Profit Sharing Plan with a Generous Company match!
Pet Insurance to help keep your furry friends happy and healthy
Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
Financial Planning, Voluntary Legal Benefits and Wellness Plans
We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
Additional Employee Discounts through the Hays Perks discount program offering hundreds of online discounts from your favorite merchants.
And so much more!
Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call The Bob's Way. Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.
DIVERSITY IS A CORE VALUE AT BOB'S
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.
We are committed to creating a place as diverse as the communities we serve.
Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.
Responsibilities
Collaborate with stakeholders, such as product managers, developers and other designers to iterate on solutions
Support efforts to streamline the UX/UI design creation and production process chain
Help develop a scalable design system and interface
Translate concepts into front-end specifications creating user flows, wireframes, mockups, visual designs and interactive prototypes that lead to intuitive user experiences
Conduct user research and usability testing to identify customer pain points and create wireframes showcasing interaction flows, information architecture and designs to combat these pain points
Analyze user research data to identify opportunities for improvement and design solutions
Create detailed, user-friendly design documentation that can be consumed by technical and non-technical audiences
Serve as a subject matter expert in design & design research, current trends and patterns for mobile-first design
Ensure digital experiences are intuitive, user-friendly, and meet the needs and expectations of the target audience
Adapt product experiences to different audiences based on their needs and the devices they use (feature personalization, responsive design, accessibility)
Help facilitate a process and design system that supports consistent UX principles and processes across devices and channels
Support collaboration and discovery sessions between Engineering, Product, Marketing, Merchandising, Operations and UX
Develop personas, user flows and scenarios, goal/task analyses, and other key tools of user-centered design
Support multiple projects in parallel
Collaborate with UX Lead and stakeholders to meet UX deliverables and deadlines
Ensure wireframes, process flows, and other UX/UI artifacts can be successfully delivered from ideation to implementation within development timelines and technical restraints, partnering with product and development teams
Early development of multiple concepts and production of user stories and high-level requirements for UX
Understand business objectives, complex workflows, and end-user needs with ability to translate that into a seamless experience for the customer
Advocate for strong user perspective across all scrum teams and product development
Participate in test planning and execution to ensure that expected results will satisfy business and non-functional requirements
Champion user-centered design principles, leverage data from user tests, analytics, and A/B tests to drive the design process, and to create experiences that meet user needs (while simultaneously addressing business goals)
Required Qualifications
Bachelor's Degree in a Design discipline such as Human Computer Interaction, Product, Industrial, Digital, Information Architecture or another closely related field
3+ years of work in UX for customer-facing applications and mobile design
Experience developing scalable design systems, concepts and structures
Proficient in leading industry UX/UI prototyping tools
Proficient in leading industry UX/UI design software
Proficient knowledge of coding languages including HTML, CSS and JavaScript
Strong understanding of user-centered design principles and methodologies, usability and user research best practices
A design portfolio demonstrating your UX process, creative thinking and the delivery of solid end-to-end scenarios on responsively designed websites
Familiarity with ADA WCAG 2.20 AA compliance guidelines to drive all UX deliverables
Proven ability to conduct user research and translate findings into actionable insights
Detail driven, highly organized and able to manage time across several concurrent projects
Experience collaborating across Product and IT teams on technical implementations
Agile mindset, comfortable operating in an evolving environment with changing priorities
Highly creative with meticulous attention to detail and passion for creating user-friendly and visually appealing products
Experience implementing and adhering to brand guidelines
Strong work ethic and self-motivated with ability to take ownership, prioritize, meet deadlines, and work independently (including remote work)
Empathetic, open to feedback and able to communicate and collaborate effectively
Preferred Qualifications
Experience with SAP Hybris platform a plus
Experience with Bloomreach CMS a plus
Experience with Adobe XD or similar design tools as well as prototyping tools a plus
Experience in the Retail industry (furniture category)
Physical Requirements
n/a
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
$71,000 - $89,000It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
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