Job Summary
In this role you will be responsible for designing and monitoring the user interface of MyBobs.com, customer-facing elements of related software, and other future digital products & services. You will develop meaningful digital experiences that are intuitive, user-friendly and delightful through effective information architecture, interaction design, visual design, usability evaluations and collaboration with cross-functional teams. You will play a critical role in the success of our fast-growing $200+ million eCommerce channel and in increasing the eCommerce share of $200+ billion overall company sales.
Reporting to the User Experience Lead, you will work alongside Product and Development teams to measure and optimize applications, guide creative choices, champion the end-user's needs and create the best user experience for our customers. You will research customer and stakeholder needs, surfacing opportunities for new development and improvements to existing features.
Responsibilities
- Collaborate with stakeholders, such as product managers, developers and other designers to iterate on solutions
- Support efforts to streamline the UX/UI design creation and production process chain
- Help develop a scalable design system and interface
- Translate concepts into front-end specifications creating user flows, wireframes, mockups, visual designs and interactive prototypes that lead to intuitive user experiences
- Conduct user research and usability testing to identify customer pain points and create wireframes showcasing interaction flows, information architecture and designs to combat these pain points
- Analyze user research data to identify opportunities for improvement and design solutions
- Create detailed, user-friendly design documentation that can be consumed by technical and non-technical audiences
- Serve as a subject matter expert in design & design research, current trends and patterns for mobile-first design
- Ensure digital experiences are intuitive, user-friendly, and meet the needs and expectations of the target audience
- Adapt product experiences to different audiences based on their needs and the devices they use (feature personalization, responsive design, accessibility)
- Help facilitate a process and design system that supports consistent UX principles and processes across devices and channels
- Support collaboration and discovery sessions between Engineering, Product, Marketing, Merchandising, Operations and UX
- Develop personas, user flows and scenarios, goal/task analyses, and other key tools of user-centered design
- Support multiple projects in parallel
- Collaborate with UX Lead and stakeholders to meet UX deliverables and deadlines
- Ensure wireframes, process flows, and other UX/UI artifacts can be successfully delivered from ideation to implementation within development timelines and technical restraints, partnering with product and development teams
- Early development of multiple concepts and production of user stories and high-level requirements for UX
- Understand business objectives, complex workflows, and end-user needs with ability to translate that into a seamless experience for the customer
- Advocate for strong user perspective across all scrum teams and product development
- Participate in test planning and execution to ensure that expected results will satisfy business and non-functional requirements
- Champion user-centered design principles, leverage data from user tests, analytics, and A/B tests to drive the design process, and to create experiences that meet user needs (while simultaneously addressing business goals)
Required Qualifications
- Bachelor's Degree in a Design discipline such as Human Computer Interaction, Product, Industrial, Digital, Information Architecture or another closely related field
- 3+ years of work in UX for customer-facing applications and mobile design
- Experience developing scalable design systems, concepts and structures
- Proficient in leading industry UX/UI prototyping tools
- Proficient in leading industry UX/UI design software
- Proficient knowledge of coding languages including HTML, CSS and JavaScript
- Strong understanding of user-centered design principles and methodologies, usability and user research best practices
- A design portfolio demonstrating your UX process, creative thinking and the delivery of solid end-to-end scenarios on responsively designed websites
- Familiarity with ADA WCAG 2.20 AA compliance guidelines to drive all UX deliverables
- Proven ability to conduct user research and translate findings into actionable insights
- Detail driven, highly organized and able to manage time across several concurrent projects
- Experience collaborating across Product and IT teams on technical implementations
- Agile mindset, comfortable operating in an evolving environment with changing priorities
- Highly creative with meticulous attention to detail and passion for creating user-friendly and visually appealing products
- Experience implementing and adhering to brand guidelines
- Strong work ethic and self-motivated with ability to take ownership, prioritize, meet deadlines, and work independently (including remote work)
- Empathetic, open to feedback and able to communicate and collaborate effectively
Preferred Qualifications
- Experience with SAP Hybris platform a plus
- Experience with Bloomreach CMS a plus
- Experience with Adobe XD or similar design tools as well as prototyping tools a plus
- Experience in the Retail industry (furniture category)
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