LOCATION:New York, NYHOURS: Full-time requiring evenings, weekends & holidaysCOMPENSATION:$19.25 Per hourABOUT THE POSITIONLyric Theatre is looking for enthusiastic, dynamic ambassadors to join our highly skilled Front of House department for the new production Harry Potter and the Cursed Child. The ideal candidate will have exceptional customer service skills, be proactive problem solvers and effective communicators, be able to fully embody the company vision and values and possess a desire to achieve the very highest standards in all their work. Our usher team is essential to the successful running of our FOH operation ensuring our patrons have the very best experience and the integrity of the show is kept intact at all times.PEOPLE, PLACES, and THINGS
- The Lyric Theatre is residence to Harry Potter and the Cursed Child on Broadway
- Ushers provide exemplary customer service
- Ensure public safety for all attending patrons
- Uphold and enforce the theatre's policies and procedures
- Acquire working knowledge and practice of emergency procedures
- Ticket scanning and distributing Showbills
- Directing and seating patrons in their ticketed seats
- Utilize a proactive approach to problem solving
- COVID-19 vaccination is a condition of employment
EXPERIENCE and SKILLS
- Experience working in a customer facing environment is required
- Good interpersonal relations and communication skills
- Possess a positive attitude and be flexible, friendly and courteous with patrons and fellow staff members
- F03 Fire Guard certification preferable but not required
- Passionate about venue management/performing arts is preferred but not required
COMPETENCIES
- Stress Management: Ability to remain calm in a fast-paced environment
- Communication
- Customer Focus
ADDITIONAL INFOThis position is a full-time Local 306 Union position. Must abide by and have working knowledge of the Local 306 collective bargaining agreement as outlined.Nothing beats the energy and excitement of a great live performance. That's why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we've grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world's top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world's most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious - are about our people. Thousands of people work for ATG worldwide and it's their passion and commitment that allows us to create great live entertainment experiences.Learn more about ATG, visit www.atg.co.uk/ATG's Inclusion, Diversity, Equity, & Access Mission StatementA Stage for EveryoneOur stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.