Overview:
An Usher/Ticket taker is a vital member of the Thief River Falls as they are involved in direct contact with the public. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment.
This role will pay an hourly wage of $13 to $17.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Job Expires: 12/31/24
Responsibilities:
- Proactively welcome guests and answer questions.
- Identify opportunities to create memorable experiences for guests.
- Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
- Provide directions to ticketed seats and other facility locations.
- Preventing guests from moving from one seat to the next.
- Respond to and/or escalate guest complaints, concerns, and compliments.
- Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
- Effectively communicate safety and security measures.
- Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance.
- Perform other duties and responsibilities as assigned.
- Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.
Qualifications:
- Demonstrated ability to follow instructions and work in a fast-paced environment.
- Must have strong verbal and written communication skills.
- Ability to handle stressful situations.
- Must be 18 years of age or older.
- Previous experience in a customer service-based industry is preferred.
- Previous experience within a sports, entertainment, or related field is preferred.
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.