Salary: See Position DescriptionLocation : Waco, TXJob Type: Full TimeJob Number: 2024-01299Department: WATER UTILITIESDivision: Water OfficeOpening Date: 10/11/2024Closing Date: 11/3/2024 11:59 PM CentralSummaryMinimum Starting Salary: $19.63 hourlyThis position is in the Water Utilities Office and may be assigned to assist in different areas within Utilities and/or different departments within the City.THE CITY OF WACO SEEKS:A Utilities Customer Service Representative who has excellent customer service skills, communicates effectively, maintains confidentiality of work-related issues and City information, and performs other related and assigned duties as required. If you have computer skills and can adapt quickly and be flexible when helping meet the departmental needs, the position may be perfect for you. Apply now!MINIMUM QUALIFICATIONS:Required:
- High School Diploma or GED equivalent.
- Two years of customer service, call center, or bookkeeping experience
- Must possess a valid Texas Driver's License.
Position Overview:Under basic supervision, performs customer service functions for clients of the Water Utility Services Department(WUSD).
Position Responsibilities- Provides prompt, courteous, and accurate service to the WUSD clients.
- Provides customer services for WUSD clients, processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures.
- Will be required to respond after hours, including holidays and weekends, and in the event of a departmental or City-wide emergency.
- Positions assigned to Call Center: Prepares records and billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services.
- Positions assigned to Billing: Analyzes and prepares meter readings, records and processes billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services.
- Positions assigned to Resource Management Group: Creates work orders, enters and verifies data, processes documents and transactions, and resolves customer service issues.
- Positions assigned to Enterprise Asset Management (EAM) / IT CIS project: Assists with payroll, provides departmental administrative support, assists with purchasing processes and account support
The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds. To learn more about the benefits offered, visit our Benefits page. Why Work For Waco:
- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And More!
Chance to do work you are passionate about Job Security Desire to give back01 Do you have a valid driver's license?
02 Do you have a high school diploma or GED?
Required Question