Location: Las Cruces,NM, USA
Utilities Dispatcher IPrint ( Dispatcher ISalary$18.77 HourlyLocationLas Cruces, NMJob TypeFull-time RegularJob NumberI012 12-24 MDDepartmentUtilitiesOpening Date12/06/2024Closing Date12/23/2024 11:59 PM MountainDescriptionBenefitsQuestionsNature of WorkMonitors and responds to Supervisory Control and Data Acquisition (SCADA) operations and equipment malfunctions of the City's potable water systems to coordinate water systems operational activities with various department personnel and agencies.Environmental FactorsWork is performed in a standard office environment.Physical FactorsLight physical demands; mostly desk work, some lifting and carrying of files and reports. Frequent to constant use of various office equipment, a personal computer, and two-way communication device.Work Situation FactorsPosition involves competing demands, performing multiple tasks, working to deadlines, and responding to customer issues. Will also involve shift work, responding to emergency situations, working beyond normal business hours including evenings, weekends, and holidays, and on-call and standby status. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL THE MINIMUM REQUIREMENTS.This initial posting will be used to fill a full-time, regular position but may be used to fill other vacancies to include positions that are regular, or contract and may be full-time, or temporary.Full time; Regular; Represented; Non-ExemptThis position is graded at a BC09Duties and ResponsibilitiesPerforms periodic observation of the video camera monitors overseeing the activities at various locations within the Utilities Department; notifies the appropriate authority of unusual or emergency situations and responds to customer calls and emergency situations.Monitors the operation of water plant pumping and treatment equipment from a central computer control center to determine nature of fault alarms, levels and rates of flow, pressure problems, or lockouts; generates work orders, notifies personnel on nature of calls and alarms, and dispatches crews as needed to provide appropriate levels of service.Receives and responds to requests for utility line locates from various utilities; processes same day requests; operates base radio and maintains radio contact with mobile units or other fixed station units on an assigned frequency; transmits information to various City locators and other City departments.Receives and responds to emergency utility issues to determine the nature of the emergency, takes proper action to address the situation, and notifies appropriate department personnel to investigate and resolve the issues.Determines nature of fault alarms, levels and rates of flow, intrusion, pressure problems or lockouts; identifies and determines correct response for each alarm type and dispatches crews as needed.Provides communication by various mediums to include utilization of a two-way radio; provides assistance with the operational needs of the Locating and Mapping Section.Creates, reviews, maintains, and updates records in various automated systems, formats, and mediums to ensure data integrity and adherence to internal controls, practices, and policies.Processes various transactions, prepares, distributes, and tracks information, completes necessary forms and documents as authorized and directed in accordance with established policies and procedures; develops and updates relevant standard operating procedures to maintain current documentation of processes.Creates training guides and information sheets and databases for daily dispatch and line locates use; trains and educates dispatchers; assess trainee skills, needs and abilities to perform duties, and creates new training protocol to assist trainees.Prepares and presents various special and recurring reports related to inquiries, customer service issues, and departmental functions to meet established deadlines.Minimum QualificationsHigh School Diploma, GED and two (2) years of experience performing customer service functions, to include experience in the operation of a two-way communication device and personal computer. Previous work experience with Geographic Information Systems (GIS) mapping may be preferred. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.Licenses/Certification(s)Valid Class D driver's license may be required or preferred. If applicable, position requires an acceptable driving record in accordance with City of Las Cruces policies.Knowledge, Skills, and AbilitiesKnowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; dispatch operations and related procedures; New Mexico Excavation Law and NM 811 policies and procedures; City street geography; principles and practices of effective customer service and problem resolution techniques; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; basic two-way radio base station operating procedures; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.To view a summary of benefits offered by the City of Las Cruces,Click here ( you a current City of Las Cruces employee? (If you fail to include this information under the Work Experience section of the application, you may be disqualified from the selection process.)YesNo02Position requires at least a high school diploma or GED. Do you meet this minimum requirement? (If you fail to include this information under the Education Section of the application, you may be disqualified from the selection process.)YesNo03Position requires at least two (2) years of experience performing customer service functions, to include experience in the operation of a two-way communication device and personal computer. Do you meet this minimum requirement? (If you fail to include this information under the Work Experience section of the application, you may be disqualified from the selection process.)YesNo04Previous work experience with Geographic Information Systems (GIS) mapping may be preferred. Do you have previous experience with Geographic Information Systems mapping? (If you fail to include this information under the Work Experience section of the application, you may be disqualified from the selection process.)YesNo05Do you have a valid driver's license?YesNo06If you answered yes to the previous question above, please indicate the type of license, license number, expiration date, any restrictions or endorsements, and the state that issued the license. If none, type N/A.Required QuestionAgencyCity of Las CrucesAddressP.O. Box 20000Las Cruces, New Mexico, 88004Phone575-###-####575-###-####Website verify your email addressVerify Email