Utilities Operations Manager
: Job Details :

Salary: $84,306.12 - $107,490.31 AnnuallyLocation : PCB, FLJob Type: Full-timeJob Number: 00392Department: UtilitiesDivision: Utilities Admin & EngineeringOpening Date: 05/08/2024DescriptionUnder administrative direction, manages, plans, directs, and reviews the daily activities and operations of the City's water, wastewater, and reclaimed water systems including operation, maintenance, and repair of components of these utilities. Divisions managed include Water and Reclaimed Water Pumping and Storage, Utilities Compliance, Underground Utilities, Lift Stations, Wastewater Treatment, and Conservation Park.This position manages the system operations and maintenance for efficiency, reliability, and regulatory compliance to ensure public health, safety, and welfare. Examples of DutiesMAJOR DUTIES Operations

• Manages and oversees day-to-day operations and maintenance of the City's water, wastewater, and reclaimed water systems.

• Develops protocols and procedures in support of governing regulations and regulatory permit compliance. Assists in preparation of reports to regulatory authorities.

• Plans, prioritizes, delegates, supervises, and reviews workflow progress.

• Troubleshoots utilities issues, including pumping and delivery systems; responds to emergency failures, including line breaks and natural or manmade disasters.

• Monitors compliance with governing regulations and operation permits.

• Manages and oversees Utilities Compliance division for cross connection and fats, oils, and grease (FOG) program monitoring.

• Ensures systems and equipment are up-to-date and maintained as required consistent with asset management plans.

• Assists customers and prospective customers/developers with questions regarding utilities services, including utilities availability requests and capacity letters for financing.
• Responds to and resolves complex operational issues, inquiries, and complaints.
• Interacts with City departments and other public agencies; promotes and coordinates activities; educates on policies, programs, and procedures.

Financial

• Tracks and manages costs for operations optimization and budgetary compliance.

• Manages all procurement contracts related to supplies and services related to operations as well as equipment and other assets.

• Develops and updates database of all permitted utilities service contracts, maintenance, and equipment data.

Management and Administrative

• Plans, projects costs, and prioritizes utility system maintenance improvements.

• Prepares and updates system security and emergency operations and response plans.

• Serves as safety officer and ensures all needed safety equipment and procedures are in place and observed. Works with City Human Resources Department in investigating/documenting work related safety incidents and takes corrective action to mitigate future liability and loss. Develops recommendations, monitors compliance, and meets with City Safety Review Team.

• Participates with department administrative staff in strategic planning, budgeting, establishing goals/objectives, creating and monitoring work schedules, policies, procedures, and administration of operations and maintenance functions.

• Works with department administrative staff to develop staffing, training plans, performance evaluations, and disciplinary actions to ensure a safe and productive working environment.

• Works with department administrators and division supervisory staff to determine training needs; documents and monitors job specific training of divisions supervised.

• Researches, prepares, and presents reports on issues, projects, and operational statistics. Manages special projects as assigned.

• Represents the City with professional organizations, community groups and outside agencies.

• Performs other related duties.

Typical QualificationsMINIMUM QUALIFICATIONS

• Bachelor's degree from accredited four-year college or university in engineering, environmental science, business administration, or related technical field.

• Minimum of five (5) years of water and wastewater utilities operations and maintenance experience and at least two (2) years of supervisory or management experience.

• Possession of or ability to readily obtain a valid driver's license issued by the State of Florida for the type of vehicle or equipment operated with a safe driving record.

• Possession of FW&PCOA Class A Wastewater Collection Technician Certification, FDEP Class A Wastewater Treatment Operator License, FDEP Class I Distribution Systems Operator License, and/or FEDP Class A Drinking Water Treatment Operator License is desirable.

• Equivalent combinations of education and experience may be considered.

Supplemental InformationKNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of public utilities operations and management principles.

• Knowledge of municipal water, reclaimed water, and wastewater operating principles, practices, and trends.

• Knowledge of hydraulics, pumping and piping systems, and electrical controls and motors.

• Knowledge of federal and state (Florida preferred) operations regulatory requirements.

• Knowledge of relevant federal and state laws.

• Knowledge of City Charter requirements.

• Knowledge of instrumentation control systems, including computer interface with Supervisory Control and Data Acquisition (SCADA).

• Knowledge of water metering technologies, including Automated Meter Reading and Advanced Metering Infrastructure.

• Knowledge of the methods for chlorinating and disinfecting potable water, backflow and cross-connection principles, and the operation of backflow devices.

• Knowledge of principles, practices, and methods of short-range and long-range planning.

• Knowledge of occupational hazards and standard safety practices.

• Knowledge of employment law.

• Knowledge of computers and job-related software programs.

• Skill in planning, organizing, assigning, and coordinating the activities of professional and technical staff.

• Skill in problem solving and good judgement.

• Skill in prioritizing and planning.

• Skill in interpersonal relations, including establishing and maintaining effective working relationships with City employees, vendors, other agencies, and the public.

• Skill in directing, overseeing, and evaluating operational and management issues and reports.

• Skill in determining levels of staff, equipment, and other resources needed to provide departmental services and programs effectively and efficiently.

• Skill in developing, implementing, and evaluating policies and procedures.

• Skill in developing and monitoring multiple operational budgets.

• Skill in dealing constructively with conflict and developing consensus.

• Skill in analyzing and evaluating information accurately, and in expressing ideas clearly, when providing oral and written reports and recommendations on administrative, financial, and technical issues.

• Skill in reading, interpreting, and understanding regulations, construction drawings, specifications, and contract documents.

• Skill in responding with tact, composure, and courtesy even in emergency and crisis situations.

• Skill in oral and written communication.

• Ability to facilitate change.

• Ability to take initiative and consistently exercise discretion, independent judgment, and decision-making.

• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

SUPERVISORY CONTROLSThe Utilities Operations Manager assigns work in terms of department goals and objectives. Supervisor reviews work through conferences, reports, and observation of department activities and performance metrics.GUIDELINESGuidelines include AWWA standards, Ten State Standards, the Florida Administrative Code, the Florida Building Code, National Fire Protection Association standards, the National Electrical Code, the land development code, and City and department policies and procedures. These guidelines require judgment, selection, and interpretation in application. COMPLEXITY/SCOPE OF WORK

• The work consists of varied operations, financial, and project supervisory duties. Strict regulations and the primary objective of constantly available regulatory compliant utilities services add to the complexity of the position.

• The purposes of this position are to manage, plan, direct, and review the daily activities and operations of the City's water, reclaimed water, and wastewater utility operations. Successful performance helps ensure the effective, efficient, and fiscally responsible operation of utilities systems affecting the quality of life for City residents and visitors.

CONTACTS

• Contacts are typically with co?workers, other city employees, vendors, suppliers, consultants, representatives of other utilities providers, and the public.

• Contacts are typically to exchange information, motivate people, negotiate matters, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects and distinguishes between shades of color.

• The work is typically performed in an office and outdoors, occasionally in cold or inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITYThis position has direct supervision over Water and Reclaimed Water Pumping and Storage, Utilities Compliance, Underground Utilities, Lift Stations, Wastewater Treatment, and Conservation Park division operations.PTO Leave: Leave begins accruing immediately. The schedule varies slighter for Fire Fighters. Years Of Service Completed Annual Leave Cap Available less than 5 years: 152 hours 5 to 9 years: 176 hours 10 to 14 years: 200 hours 15 to 19 years: 224 hours 20 + years: 248 hours At the end of the year, any unused PTO leave will be placed in your PTO bank (up to 380 total hours). Time will be accrued bi-weekly & shown on each paycheck. After the 380 hours are filled, any unused PTO leave will be lost and cannot be used the following year.RETIREMENT: General employees are fully vested after 10 years of employment. Employees can become partially vested at five (5) years of service. Partial vesting at five (5) years is 50%, six (6) years 60%, seven (7) years 70%, eight (8) years 80%, and nine (9) years 90%. General Employees are eligible for normal retirement upon the earlier of reaching age 55 and the completion of 10 years of credited service or reaching age 50 and the completion of 20 years of credited service. The amount of normal retirement benefit is based on your credited service and average final compensation. See General Employees' Pension Plan Summary for more details.HOLIDAYS: Employees receive 14 holidays per year. The holidays are:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Juneteenth
• July 4th
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Friday After Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve
• Employee's Birthday

INSURANCE:* Florida Blue Health, Humana Dental & Securian Disability, Basic Life, and AD&D Insurance premiums are paid in full by the City for the Employee. Florida Blue Tiered Family Coverage available but paid by Employee via paycheck. (Blue Option LG Plan 03559 Spouse only $630/month; Child/Children $540/month; and Family $1,200/month) (Blue Option LG Plan HDHP Spouse only $508/month; Child/Children $244/month; and Family $767/month).Spouse Dental Coverage only $34.85/month; Child/Children $49.31/month; Family Dental Coverage $87.48/month. Vision Coverage available: Employee only: $5.24/month; Spouse only $10.50/month; Child/Children $9.97/month; and Family $15.67/month). Both are covered by Humana. The City also offers a suite of Allstate Worksite products available for purchase.Note: Insurance coverage takes effect on the 1st of the month 60 days after employment. *Rough estimates are not necessarily exact.457 Plan Corebridge Financical: Optional 457 Deferred Compensation Plan - See Human Resources for more details.